Staff Software Engineer, Stitchfix
Order Management
$130.9-218k
This position is eligible for an annual bonus and new hire and ongoing grants of restricted stock units
Online personal styling
Open for applications
Online personal styling
1001+ employees
Open for applications
$130.9-218k
This position is eligible for an annual bonus and new hire and ongoing grants of restricted stock units
1001+ employees
Company mission
To change the way people find clothes they love by combining technology with the personal touch of seasoned style experts.
Role
Who you are
- You have 8+ years of experience building and operating large-scale backend or distributed systems
- You have strong software engineering experience across one or more modern programming languages; our current stack includes Golang, Ruby on Rails, PostgreSQL, AWS, Kafka, Temporal, though prior experience with these specific tools is not required
- You have experience in e-commerce, order management, payments, inventory, logistics, or other high-throughput, transactional domains (preferred, but not required)
- You have strong production experience in cloud-hosted systems (e.g., GCP, AWS, Azure), with the ability to reason about capacity, failure scenarios, and operational behavior beyond just the application layer
- You have hands-on experience with relational databases such as PostgreSQL, with solid understanding of data modeling, transactional semantics, performance tuning, and operational concerns (backups, failover, migrations)
- You have a proven ability to design and operate business-critical, stateful systems with high availability and strict correctness requirements
- You have experience working with third-party systems and designing for partial failure, latency, data consistency, and recovery
- You have a track record of leading architectural initiatives that span multiple teams and persist over multiple quarters
- You have strong written and verbal communication skills, with the ability to clearly articulate tradeoffs, document decisions, and align diverse stakeholders
- You have the ability to hold strong technical opinions while remaining open to better ideas, data, and alternative perspectives
What the job involves
- We are looking for a Staff Software Engineer to provide technical leadership for our Order Management domain
- This role is responsible for shaping the architecture, reliability, and long-term evolution of the systems that power checkout, order lifecycle, fulfillment orchestration, and integrations with critical third-party partners
- You will work across multiple teams, partnering closely with Product Managers, Engineering Managers, and other senior engineers to define technical strategy, drive complex initiatives, and ensure our order platform is resilient, scalable, and operable under real-world conditions such as peak traffic, partner outages, and partial failures
- This is a hands-on leadership role. You will design and build systems, lead technical decisions, guide incident response, and raise the bar for quality, reliability, and clarity across the domain
- Own and evolve the technical direction of the Order Management domain, including checkout, order state, fulfillment coordination, and third-party integrations
- Design and implement resilient distributed systems with clear failure modes, graceful degradation, safe rollout and rollback strategies, and strong observability
- Establish and standardize architectural patterns for partner integrations, including timeouts, retries, circuit breaking, fallbacks, idempotency, reconciliation, and consistency guarantees
- Lead domain-wide initiatives from problem framing through production rollout and long-term hardening, ensuring solutions are not only shipped but remain reliable and maintainable
- Drive high-severity and cross-service incident response, including communication, technical decision making, root-cause analysis, and systemic remediation
- Define and uphold domain standards for testing, release safety, on-call readiness, runbooks, SLIs/SLOs, and operational excellence
- Produce clear technical designs, RFCs, and decision records that create alignment and a durable paper trail for future teams
- Partner with Product and Engineering leadership on roadmap planning, sequencing, and investment tradeoffs, framing technical decisions in terms of customer impact, risk, and business outcomes
- Mentor and coach senior and mid-level engineers, raising the quality bar for system design, operational thinking, and technical decision-making across the organization
Our take
Shopping online for clothes is not always a fun experience. Finding clothes you like is only half the battle. Sizing guides and return policies seem to have been designed to be challenging to understand, and can also vary wildly from company to company.
Stitchfix sets out to change this by making online clothes shopping personalized and hassle-free. Customers take a survey on their personal tastes, and pay a one-off fee for a stylist, to receive a box of 5 personalized items. Then, they simply pay for any items they keep, or return what they don't want free of charge.
Stitchfix's unique blend of technology and human touch allows the company to deliver its personalized experience at scale. Unfortunately, this once exciting brand has been hit hard by economic trends, cutting back staff and shutting down UK operations entirely. Only time will tell if it can bounce back and find success again in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2014
$30m
SERIES C
Oct 2013
$12m
SERIES B
Total funding: $47.6m
Company benefits
- Leadership, managing people program, career journey & other training opportunities
- Company equity for eligible roles
- Medical, dental and vision benefits
- 401(k) plan
- Unlimited vacation for qualified roles
- Competitive parental leave
- Enjoy 40% off of Fixes plus access to quarterly sample sales
- Collaborative workspaces - Open floor plan with standing desks & living room seating throughout
Company HQ
Financial District, San Francisco, CA
Leadership
Katrina Lake
(Founder & Executive Chair)BA in Economics from Stanford. MBA from Harvard Business School. Previously 2 years as an Associate at The Parthenon Group and 2 years as an Associate at Leader Ventures.
Matt Baer
(CEO)Board Member at La-Z-Boy Incorporated. Former Chief Customer and Digital Officer at Macy's, VP at Walmart eCommerce. Founded and was COO at Bezar.
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