Customer Success Manager, Wolters Kluwer

CA$96.3-146.2k

This role is eligible for Bonus

Mid and Senior level

Austin

Boston

Chicago

In office 8 days/month

2+ days a week in office

AI-powered solutions for professionals

Be an early applicant

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

CA$96.3-146.2k

This role is eligible for Bonus

Mid and Senior level

Austin

Boston

Chicago

In office 8 days/month

2+ days a week in office

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

3 years’ experience working with TeamMate technology
Bachelor’s degree or equivalent related work experience
Exceptional Communication: Highly effective communicator with all stakeholder levels
Strategic Problem Solving: Ability to resolve complex customer challenges
Proactive Customer Engagement: Anticipate and address customer needs proactively
Comprehensive Product Knowledge: Mastery of product and service offerings
Process Improvement: Skills to drive and manage process enhancements
Project Management: Proficient in managing and leading impactful projects
Analytical Insight: Deep ability to interpret and act on customer data
Customer Relationship Management: Expertise in nurturing and expanding customer relationships
Articulate the value propositions of complex software solutions in internal and client-facing settings
Communicate effectively in both face-to-face and virtual environments with internal and external customers
Stay organized and manage multiple priorities at once

What the job involves

The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits
As a Customer Success Manager, you will independently manage specialized tasks to ensure quality customer outcomes. You will play a key role in refining customer success processes, managing high-impact customer relationships, and ensuring continuous improvement in customer satisfaction and engagement
Independently manage specialized customer onboarding tasks
Handle critical and complex customer inquiries and escalations
Develop and implement detailed customer success strategies
Conduct tailored, high-level training sessions for key customers
Monitor and ensure the alignment of customer goals with product usage
Create and present comprehensive reports on customer success metrics
Drive process improvements based on customer data and feedback
Collaborate with cross-functional teams to enhance the customer experience
Maintain and grow high-impact customer relationships
Ensure consistent quality in all customer interactions and deliverables

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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