Deployed Customer Engineer, Couchbase

• Location: Remote UK (Global travel as required)
• Polyglot Developer: Strong proficiency in at least two major languages (e.g., Java, Python, Go, Node.js, or C#)
• Database Native: Deep understanding of NoSQL concepts, distributed systems, and SQL-based query languages (N1QL)
• Consultative Mindset: Ability to explain complex technical trade-offs to both developers and executive stakeholders
• Operational Agility: Comfortable navigating Cloud environments (AWS, Azure, GCP), container orchestration (Kubernetes/OpenShift), and networking (VPCs, DNS, load balancing, security)

Desirable

• Reports to: Tech Health Lead
• As a Deployed Customer Engineer (DCE), you are the technical bridge between Couchbase’s engineering excellence and our customers’ most ambitious business goals
• You are an embedded technical partner who writes production-grade code, builds high-performance database architectures, and ensures our platform powers the heart of mission-critical, AI-driven applications
• You will deliver strategic solutioning and work within customer engineering teams to deliver business outcomes through technical implementations
• Unlike traditional engineers or solutions architects, the DCE operates at the intersection of:
• Software Engineering
• Systems Architecture
• Customer Success
• Product Feedback
• The DCE is responsible for accelerating customer outcomes by:
• Building real-world implementations and pilot solutions
• Solving complex technical challenges
• Translating customer needs into scalable solutions
• Acting as a bridge between customers and internal product/engineering teams
• 1. Technical Implementation & Development
• Hands-on Coding: Write clean, scalable code to build integrations, APIs, and data models that connect Couchbase with customer ecosystems
• Product Configuration: Expertly configure Couchbase Server, Capella (DBaaS), and Mobile products to optimize for latency, throughput, and reliability
• Architecture Design: Design and implement advanced data architectures, including Vector Search and RAG (Retrieval-Augmented Generation) patterns for modern AI applications
• 2. Customer Integration & Success
• Embedded Partnership: Integrate directly with customer development teams, participating in sprints and code reviews to ensure best practices are understood, implemented, and governed
• Problem Solving: Act as the "boots on the ground" to troubleshoot complex distributed systems issues, performance bottlenecks, and deployment hurdles
• Value Realization: Translate business requirements into technical milestones, ensuring the customer achieves a rapid Time-to-Value
• 3. Cross-Functional Collaboration
• Product Feedback Loop: Act as a conduit between the field and our core Product/Engineering teams, advocating for features and fixes based on real-world usage
• Sales Alignment: Partner with Solution Engineers to identify expansion opportunities by demonstrating the "art of the possible" within existing accounts
• Success Metrics (12–18 Months):
• Deployment Velocity: Reduction in the average time from initial kickoff to production "Go-Live."
• Technical Health: High performance-to-cost ratios for customer clusters and 0% churn due to technical blockers. Author digital runbooks, Gemini Gems, or other technical best practices documentation including approaches and configuration details
• Community Impact: Contribution of reusable code samples, connectors, utilities, or documentation to the Couchbase ecosystem
• Expansion: Identification and technical validation of at least 2 new use cases within assigned strategic accounts