Lead Product Designer, Zoom
Zoom Chat
$124-271.2k
Office located in San Jose, CA
Video-focused online communications platform
Be an early applicant
Video-focused online communications platform
1001+ employees
Be an early applicant
$124-271.2k
Office located in San Jose, CA
1001+ employees
Company mission
To make video communications frictionless and secure.
Role
Who you are
- Have 9+ years in user-centered design, with a deep focus on messaging, collaboration, or social tools and a track record of crafting seamless, engaging interactions
- Possess proven ability to design for desktop and mobile, ensuring a frictionless experience across devices
- Demonstrate confidence to question, inspire, and influence, driving cross-functional teams toward world-class user experiences in fast-moving, opinionated environments
- Have expertise in Figma skills for designing, prototyping, and refining intuitive chat and messaging interactions
- Possess solid ability to articulate design decisions clearly, advocating for users while navigating complexity with product, engineering, and executive teams
What the job involves
- We’re searching for an exceptional Lead Product Designer who is passionate about collaboration, messaging, and social tools—along with an interest in AI’s role in communication
- You'll bring expertise in these or related areas to shape a more intuitive, powerful, and AI-enhanced chat experience. As messaging evolves, you’ll design seamless interactions that prioritize usability, visual polish, and AI-driven innovation—creating fast, intuitive, and engaging experiences across desktop and mobile
- This role is ideal for a designer who embraces complexity but transforms it into clarity, simplicity, and joy. You'll turn intricate workflows into intuitive, human-centered experiences that make it easier for people to connect, communicate, and collaborate
- Designing Brilliance – Lead and define feature upgrades and usability improvements that enhance how messaging features empower connection and productivity. Every design decision matters!
- Collaborating & Inspiring – Work closely with product managers, engineers, and designers to push the boundaries of messaging, ensuring seamless and engaging interactions
- Raising the Bar – Elevate Zoom Team Chat into a best-in-class messaging and collaboration experience through exceptional visual and interaction design
- Hands-On in Figma – Craft and prototype chat interactions, message threads, and AI-driven enhancements that make communication effortless across devices
- Advocating for Users – Champion user-centered design, balancing simplicity and modern capabilities to create intuitive, high-impact experiences
- Being a Creative Collaborator – Work with design teams across Zoom to refine, innovate, and ensure a cohesive experience across the entire Zoom Workplace ecosystem
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 86 more jobs at Zoom