Strategy & Operations Manager, Cleo

• Level 3: 2+ years of experience in operations, consulting, strategy, or similar roles
• Level 4: 4+ years of experience in operations, consulting, strategy, or similar roles
• Exposure to people and talent topics, including but not limited to compensation and benefits, performance management, hiring process design etc
• Strong analytical skills with a focus on data-driven decision-making
• Intermediate proficiency in SQL for data analysis and reporting
• Strong project management skills
• Ability to think strategically while executing effectively at an operational level
• Excellent communication skills and the ability to influence stakeholders across all levels of the organization
• Comfortable working in a fast-paced, high-growth environment

Desirable

• Being an Operations Manager in the People team means working on a range of high-impact cross-functional projects
• You’ll be expected to step in and solve problems wherever they appear, with an ability to go from the strategic to the tactical very quickly
• We have 2 roles available, the first of which is a Level 3 position within our talent team
• Projects could include the rollout of a new applicant tracking system, hiring process redesign, recruitment team capacity planning or building efficiencies into our talent processes
• The other role is a Level 4 position within our wider people team
• Here you could be building robust performance frameworks, improving our compensation and incentives offering, workforce planning or digging into our talent density data
• You’ll be pushed to build understanding for multiple domain areas as you take on projects with tight deadlines
• This means your priorities can shift day to day, from building robust performance frameworks to implementing new systems or processes for recruitment, you’ll have an opportunity to gain exposure across one of the most important areas of any business
• You’ll take the lead in building and refining the key processes that drive talent density. From setting up seamless goal-setting frameworks to streamlining performance reviews, you’ll be responsible for ensuring that our systems are not only efficient but also scalable as we grow
• You'll continuously look for ways to optimize every step of the process, working closely with the leadership team to get things done
• Data will play a central role in everything you do. You’ll dig into performance data to uncover insights, spot trends, and identify areas for improvement
• This data-driven approach will help you refine our performance management systems, ensuring they support employee development and company growth
• You’ll also be responsible for developing and tracking performance-related KPIs, making sure that the right metrics are in place to measure progress and success across the business
• Beyond performance management, you’ll work closely with the Talent Team Leadership and Chief People Officer on a range of initiatives
• This could involve contributing to larger org design projects, helping to implement new systems across the People function, or taking on key projects that support broader business objectives
• You’ll play a critical role in ensuring that the people operations side of the business is efficient, scalable, and aligned with our long-term vision