Senior Business Analyst, ManyChat
Chatbot marketing
Be an early applicant
Chatbot marketing
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help businesses grow by building meaningful relationships with their customers.
Role
Who you are
- You are highly analytical, proactive, and collaborative, able to manage complex projects independently, solve challenging and ambiguous business problems, and use data to drive real outcomes — measured by the impact you create, not the volume of analysis you produce
- 5+ years of relevant experience, including 2+ years in business analytics or similar within a SaaS environment, with hands-on experience working with core SaaS metrics
- Excellent English communication skills, both written and verbal, allowing you to convey complex findings clearly and effectively
- Very strong technical skills in SQL and BI tools; experience with Python, R, and/or Git is a plus
- Comfortable using statistical concepts such as distributions, variance, and significance to validate your findings
- Experience contributing to significant, cross-functional initiatives such as product launches, pricing and packaging changes, customer segmentation, market expansion, or monetization initiatives
- You’re proactive and act like an owner, comfortable working independently, running projects end to end, making sense of unclear problems, and communicating clearly with senior stakeholders
- Able to step back and see the bigger picture, connecting a specific analysis to the wider business strategy and linking what’s happening across Product, Marketing, and Finance rather than getting stuck in the detail
- Comfortable moving fast and making calculated bets, acting on the best available data rather than waiting for perfect certainty
- Ability to partner closely with analytics counterparts across Product, Marketing, and Finance to align on shared metrics and deliver consistent, joined-up insights
What the job involves
- We’re looking for a sharp, collaborative, and impact-driven Senior Business Analyst to play a key role in driving Manychat's growth and strategic direction
- Reporting to the Business Analytics Lead and working closely with leadership, you will directly influence the mid- and long-term roadmap by providing actionable insights and leading impactful analytics initiatives
- You will collaborate with key business areas — including Business Ops, Product, Marketing, and Finance — to develop a solid understanding of the strategic drivers across domains, integrate insights holistically, and help optimize revenue and identify growth levers
- Lead business analytics initiatives that drive Manychat’s growth and strategic roadmap, identifying key growth levers and opportunities to optimize revenue
- Build growth and revenue forecasting models, including scenario and sensitivity analysis to pressure-test key assumptions and guide leadership decisions
- Build and improve tools and dashboards to monitor company performance and give teams the visibility to act quickly
- Own executive-level reporting, turning complex analysis into a clear narrative and actionable takeaways for the Leadership Team
- Use AI tools and agents to work more efficiently — exploring data, automating reporting, prototyping ideas — while staying critical about the results before relying on them
- Collaborate with Data Engineers to ensure accurate and reliable data pipelines
- Contribute to cross-functional projects and collaborate with Business Ops, Finance, Billing, Product, Marketing, Engineering, Analytics, and Data teams to unify insights and strengthen strategic decision-making
- Advocate for data-driven decision-making across the organization and proactively identify new areas of opportunity
Our take
Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardised responses, unless the business staffs a chatbot programmer.
ManyChat provides a platform for the creation of customised chatbots without needing any experience in coding. The startup focuses on providing small businesses with opportunities to equip the messaging services of their business social media pages with automated customer service tools.
The company has grown a huge customer base of over a million businesses, powering more than a billion conversations annually. Although there is competition in this field, ManyChat has the funding and reputation to hold its footing. In 2026, it announced it had worked alongside TikTok to bring its messaging automation tech to the platform, opening up a whole new channel for its users.
Steph
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$140m
SERIES B
Apr 2019
$18m
SERIES A
Total funding: $163.2m
Company benefits
- An opportunity for rapid personal and professional growth
- Uncapped Commission + Equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Annual wellness reimbursement
- Collaborative, transparent, and fun-loving office culture
- We pay for relevant conference tickets, training programs, courses, and any necessary literature
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Mikael Yang
(CEO & Founder)Studied at State University before founding ManyChat in July 2015. Has been CEO ever since.
Salary benchmarks
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