Senior Technical Account Manager, Okta
$208-286k
OTE
Salary benchmarked on USD rates and may differ on location
Travel up to 35%
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
$208-286k
OTE
Salary benchmarked on USD rates and may differ on location
Travel up to 35%
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- Previous leadership role at a high growth software SaaS organization
- 5-10+ years combined experience in the following functions: technical account management, sales, customer success, renewal sales, or consulting
- Bachelor’s Degree, preferably in a technical discipline, or equivalent. Master’s degree/MBA is a plus
- Experience with recruiting, developing and managing internship and early career programs
- Experience delivering TAM/CS at scale
- Ability to persuade and influence others, internally and externally
- Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist
- Ability to identify thematic issues and drive to outcomes
- Ability to identify risks and dependencies and put in place plans to mitigate them
- Adaptability, flexibility and the conviction to “do the right thing” under stress, high tension and tight deadlines
- Familiarity with the security or identity management industry is a strong plus
- Strong data-driven decision-making skills
- Strong work ethic and ability to work in a dynamic environment
- Ability to travel up to 35%
What the job involves
- We are looking for a highly motivated and experienced Sr Manager, Technical Account Management (TAM) to lead and develop a team of Technical Account Managers
- In this role, you will oversee TAMs who support our clients, ensuring high levels of customer satisfaction, technical enablement, and strategic alignment
- Your leadership will be instrumental in ensuring our customers receive the highest security and IAM advice while achieving their business objectives
- You will drive operational excellence, foster cross-functional collaboration, and ensure your team delivers exceptional service to meet the unique needs of our growing commercial organizations
- Recruit, mentor, and manage a team of highly skilled Technical Account Managers focused on commercial accounts
- Set clear performance goals and provide ongoing feedback and development opportunities to ensure team success
- Partner with leaders across TAM, Customer Success, Sales, and Product to implement customer-first thinking within the team
- Create a compelling vision for the organization and for customers
- Define and drive the strategy and detailed execution plan for Okta’s NPI/Specialist TAM team, ultimately driving faster customer time to value, renewal rates, and growth for NPI and add-on products
- Develop and implement processes, customer journeys and metrics to drive customer business outcomes and successful execution of customer use cases
- Build a world class internship program aimed at recruiting some of the world's top early career talent
- Build, develop and lead a high impact, early career TAM team that operates with urgency and drives measurable results
- Personally lead the team and as needed, build strong relationships with key customers
- Continuously test, measure, and improve the process and tactics
- Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development
- Collaborate with TAMs to strengthen client relationships, addressing complex issues and ensuring customers receive proactive support tailored to their needs
- Ensure the TAMs exceed Okta’s expectations in core product and identity knowledge pertaining to industry standards and execution, and contribute to the larger TAM function
- Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews and Best Practices
- Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively
- Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales/presales
- Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
Salary benchmarks
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