Product Operations Manager, Cityblock Health
$116.5-187.4k
+ Equity program
Healthcare for underserved communities
Be an early applicant
Healthcare for underserved communities
501-1000 employees
Be an early applicant
$116.5-187.4k
+ Equity program
501-1000 employees
Company mission
To reduce costs, improve the experience and the quality of care, and transform the health of communities.
Role
Who you are
- 3+ years of experience in operations, product management, or related roles within technology or technology-enabled services companies (healthcare experience not a requirement!)
- Strong organizational and planning skills with ability to deliver in a fast-paced environment
- Experience working with technical teams including engineers, analysts, designers, and product managers
- Bachelor's degree in Business, Operations, Engineering, or related field
- Strong analytical skills with the ability to translate data into actionable insights
- Experience with process design, implementation, and optimization
- Excellent project management skills and ability to manage multiple priorities simultaneously
- Strong communication and interpersonal skills, with the ability to effectively collaborate and synthesize feedback from diverse stakeholder groups
- Proficiency with productivity and project management tools (e.g., Clickup, Freshservice)
What the job involves
- We're seeking a highly process-oriented Product Operations Manager to drive excellence in our product development lifecycle and to help us scale our operations and enhance our product delivery
- The Product Operations Manager will be a critical bridge between our product, technology, and service delivery teams
- In this role, you will be responsible for the process, systems, and tools our Product Management team uses in the development, launch, and maintenance of our technology solutions
- Process Design & Optimization: Develop, document, and implement scalable operational processes for product delivery and service operations
- AI & Technology Integration: Leverage AI tools and emerging technologies to automate repetitive tasks, enhance bug detection, and improve development processes
- Data Analysis & Reporting: Analyze operational data to identify trends, bottlenecks, and opportunities for improvement; create dashboards and reports to track key performance metrics
- Prioritization Framework: Create frameworks for prioritization of different problems or ideas
- Issue Triage: Establish effective triage processes for issues of varying criticality levels
- Operational Troubleshooting: Investigate and resolve operational issues, driving root cause analysis and implementing preventive measures
- Continuous Improvement: Drive a culture of continuous improvement by regularly reviewing and refining operational processes
- Scalability Planning: Develop strategies for scaling operations to support business growth and increasing product complexity
- Change Management: Lead the implementation of new processes, tools, and technologies across the organization
- Documentation & Training: Create comprehensive documentation of operational processes and provide training to product management team members
- Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Success, and Service Delivery teams to align product functionality with operational needs
- Product Releases: Communicate releases and updates to internal teams and customers
- This is a people manager position
Our take
Cityblock Health partners with local health insurance providers and professional health practitioners to bring better healthcare to marginalized populations in the US with complex, unmet needs.
While there’s been a groundswell of startups in healthcare, and in particular the value based healthcare space, Cityblock Health sets itself apart through its focus on underserved communities in the US, rather than the wealthy. In doing so, it is helping to drive equity at a time when people need it most.
Its pulled in some serious funding and hasn't wasted a second putting it to work, rolling out its services in new cities and states across the US. And the company's set its sights on reaching 10M members by 2030, and its certainly moving with purpose to get there. Since 2021 funding, its rolled out its community-focused, value-based care model, opening new offices and locking in key partnerships to bring its vision to more people, faster.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2021
$400m
LATE VC
Mar 2021
$192m
SERIES C
Total funding: $915m
Company benefits
- Employee connectedness - Time to retreat and connect with teammates to shape our culture and set goals together
- Great health insurance - Comprehensive medical, mental health, dental, and vision coverage for employees and their families, including 12 free therapy or psychiatry sessions per year
- Financial savings - 401(k), HSA, FSA, and Commuter benefits to support you now and for the future
- Paid time off - Up to 9 weeks of paid time off, including vacation, sick & safe time, and holidays
- Parental leave - Up to 16 weeks of paid leave for new parents, and a flexible work culture for everyone, including parents
- Learning and development - Access to LinkedIn Learning and weekly professional development classes, with reimbursement for clinical CEUs
Company HQ
Dumbo, NY
Leadership
Toyin Ajayi
(Co-Founder & CEO)Board certified Physician. Served as President of Cityblock in 2017, becoming CEO in 2022. Previously served as Chief Medical Officer at Commonwealth Care Alliance (CCA), as well as Chief Health Officer at Sidewalk Labs.
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