Senior Manager/Director of Technical Success Management, Chainguard
$190-210k
+ Stock Options
Software supply chain security company
Be an early applicant
Software supply chain security company
201-500 employees
Be an early applicant
$190-210k
+ Stock Options
201-500 employees
Company mission
To make the software supply chain secure by default.
Role
Who you are
- The successful candidate will demonstrate strong people management skills, experience building out a TSM function (i.e. customer engagement, account management and retention strategies), and a mindset of driving operational excellence and scale
- At least 5+ years of proven experience in a leadership role, with a strong background in people management
- Experience in Cybersecurity, DevOps, or an adjacent space
- Bachelor’s degree in a relevant field; advanced degree preferred
- Demonstrated success in building and scaling TSM functions
- In-depth knowledge of project management methodologies and practices
- Excellent communication and interpersonal skills, with the ability to engage with both internal teams and external clients and executive level personas
- We are remote friendly, but this role needs to be based in the United States
What the job involves
- The Director of Technical Success Management (TSM) will report to the VP of Customer Success, working collaboratively to achieve the company's goals and enhance customer success initiatives
- As a key leadership role within the Customer Success organization, the Director of TSM will partner closely with other TSM leaders in building and shaping the function
- Build, lead and mentor a team of TSMs, fostering a collaborative and high-performance culture
- Provide guidance and support for career development, performance management, and skill enhancement within the team
- Collaborate with the VP of Customer Success and other TSM leaders to develop and execute the overall strategy for the TSM function
- Drive the creation of customer engagement strategies to meet adoption, retention, and growth targets
- Develop processes in the lens of value and customer experience. Institute scale and automation in order to accomplish more with less over time
- Ensure a thorough grasp of adoption metrics across the customer base and collaborate with TSMs to devise actionable plans for mitigating churn risk and promoting account expansion
- Conduct account deep dives to drive adoption and account level objectives
- Stay informed about escalated accounts, take charge in resolving issues, offer leadership support to the team and customers as needed, and provide regular updates to senior leadership
- Work closely with customers to understand their unique requirements and challenges
- Build strong client relationships at the Executive level to understand their workflow, prioritize Chainguard engagements, drive customer satisfaction and position account growth
- Serve as the voice of the customer within the organization, providing insights and feedback to drive product improvements and innovations
- Collaborate with GTM, Product, and Engineering teams to drive adoption, customer retention, and growth
- Utilize insights from customer adoption data to develop precise renewal forecasts. Collaborate closely with the sales team to generate a weekly forecast aggregation, projecting at least six months into the future
- Implement and refine operational processes to enhance efficiency and effectiveness within the TSM team and engagement model
- Monitor industry trends and best practices to stay ahead of market demands
Our take
Developers rely on open source code and apps in their day to day work, but when the provenance of the code is unknown this creates potential weaknesses that cybercriminals can exploit. Chainguard exists to build security into the coding supply chain by making it possible for companies to enforce security policies based on auditable signatures baked into the code, and by providing a security-first set of container images with no known vulnerabilities for cloud app developers.
In the wake of huge cyber attacks like the Log4j vulnerability and Solarwinds breach, software supply chain security has been an area of major focus for startups hoping to solve problems in this sector. However, most of these focus on scanning and detection of threats. Chainguard's approach comes from the other end of the process, focusing on building security into the software itself. It was built by former Google engineers aware of software developers existing workloads, so is designed to be easily installed and integrated into existing automation systems like Terraform.
Chainguard completed a Series C funding round led by Lightspeed Ventures in 2024, minting it as a new Unicorn on the cybersecurity scene. It is using this funding to expand its go-to-market internationally and expand its Chainguard Images product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2024
$140m
SERIES C
Nov 2023
$61m
SERIES B
Total funding: $256m
Company benefits
- Equity/stock options
- Unlimited PTO
- Remote work with flexible coworking and team meetup opportunities
- Home office and internet stipend
- 100% health/dental/vision insurance coverage for you and your family
Company HQ
Everest, Kirkland, WA
Leadership
Dan Lorenc
(CEO & Co-Founder)Before co-founding Chainguard was a Software Engineer at Google, Disqus and Microsoft.
Kim Lewandowski
(Head of Product & Co-Founder)Prior to co-founding Chainguard was a Product Manager with Google. Before that was the Head of Product & Engineering at Brit + Co and the founder of Spotwag.
Matthew Moore
(CTO & Co-Founder)Was a Software Engineer at VMware, Google and Microsoft.
Ville Aikas
(Co-founder)Was a Senior Staff Engineer at VMware and a Software Engineer for Google and the University of Washingtom. Was previously Owner at VA Systems.
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