DevOps Support Engineer, Buildkite
$95-125k
+ Equity
Automation & collaboration tools
Be an early applicant
Automation & collaboration tools
101-200 employees
Be an early applicant
$95-125k
+ Equity
101-200 employees
Company mission
To build tools to help the best software teams stay happy and productive.
Role
Who you are
- This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world’s most innovative engineering teams
- 3+ years of experience as a DevOps, Site Reliability, or Platform Engineer
- Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience
- Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
- DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
- Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions
- Autonomous and Proactive – Able to work independently and take initiative to drive proactive improvements
- Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
What the job involves
- This is not your average Support Engineer role
- You’ll support Buildkite’s enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows
- You’ll play a vital role in shaping the support team’s evolution into a function that balances reactive and proactive function, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience
- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- Provide support through Slack, Zoom, Email, Plain, and Community Forum
- Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
- Design and implement proactive solutions that prevent future support issues
- Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
- Publish documentation updates and proactive communications that improve the customer journey
- Act as an advocate for customers, ensuring their feedback influences internal improvements
- Improve and simplify support workflows to help the team work more effectively
- Share learnings from customer work to strengthen collaboration with Product and Engineering
- Mentor peers and foster an inclusive, supportive environment within the team
Our take
With researchers predicting that the CI/CD tools (delivery software automation tools) market will grow by 18% by 2031, now is a better time than any for companies like Buildkite to find clients. Founded in Australia in 2014, Buildkite is well placed to find delivery company clients in the 2020s from its huge landmass and export home country Australia.
Buildkite design tools and platforms for eCommerce, communications, and delivery companies as large as Shopify and Intercom. In 2022, it was awarded $21 million in Series B which it plans to use to develop new products. This is off the back of the success of its Test Analytics tool which can help test the reliability of test suites for developers.
Buildkite still has some tricks up its sleeve and continues to develop new suites of products for software clients, showing that it is a still-relevant company amidst a lot of competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2022
$21m
SERIES B
Aug 2020
$19.8m
SERIES A
Total funding: $41m
Company benefits
- Yearly budget to spend on travel, conferences, workshops, courses, and books
- Comprehensive health and hospital cover
- 6 months of paid leave if you’re the primary carer, and 3 months if you’re secondary (you can use it flexibly, change between primary and secondary, and take the same leave for a still birth)
- Budget for a desk and chair, and a new computer as well as any other tech
- Co-working budget
- 6 weeks of paid leave per year
- Take time out of work for fitness
- Yearly budget to spend on things like yoga, climbing, personal training, or a day at the zoo
Company HQ
CBD, Melbourne, VIC
Leadership
Keith Pitt
(CEO)Previously Software Developer at Pin Payments,Senior Developer at Envato, Co-Founder at Desktoppr, Software Developer at Hooroo.
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