Senior Product Manager, Jobber

Jobs

CA$145.9-197.4k

+ Equity. This role has a midpoint of $171,600. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions

Senior and Expert level

Toronto

Vancouver

1+ day a week in office

Job tracking and customer management software for home service businesses

Be an early applicant

Job tracking and customer management software for home service businesses

1001+ employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Be an early applicant

CA$145.9-197.4k

+ Equity. This role has a midpoint of $171,600. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions

Senior and Expert level

Toronto

Vancouver

1+ day a week in office

1001+ employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Company mission

To help home service professionals around the world win.

Job

Company

Role

Who you are

Are you a dynamic product manager with a passion for impacting small businesses?
Proven product management experience at a Senior level in a Saas environment
Have previous experience working within agile and scrum frameworks, leading cross-functional teams through iterative product cycles and adapting to shifting priorities
Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions
Be commercially minded, with the ability to balance customer needs with business goals, ensuring that product development aligns with the company’s greater objectives
Maintain a data-driven mindset. You rely on data to define problems and measure success, and you thrive on contextualizing your work through various tools, systems, and processes
Comfortability with ambiguity, and the ability to manage both confidence in decision making, with the humility necessary to try things and get them wrong
Operate with a high level of autonomy, taking initiative and executing on projects without oversight, while consistently driving towards continuous improvement
Exceptional communication, strategic thinking, and execution skills — and the ability to motivate teams around bold goals

What the job involves

We’re looking for a Senior Product Manager to be part of our Operations (Jobs) teams
Reporting to the Senior Director of Product Management, the Senior Product Manager will lead the product strategy and execution for Jobber’s Jobs team. You will balance quantitative and qualitative research to deeply understand both the overall market conditions and our customers’ problems, to ensure we are executing on the highest priority initiatives
You will collaborate with cross-functional teams to help guide the success of the product, utilize data and consumer research to understand and validate top priorities, conceptualize a strategy, work to execute with a team of developers and designers and then measure success. You will be a motivator for your team, and keep them engaged and excited about finding and developing solutions to empower small businesses
Lead end-to-end product development including product discovery, shaping, delivery, and ensuring successful outcomes
Drive clarity and alignment across the team, stakeholders, and organization, fostering collaboration and ensuring shared understanding of product goals
Conduct both qualitative and quantitative research to deeply understand customer needs, challenges, and behaviors — then synthesize these insights into actionable strategies that inform product decisions and enhance user experience
Act as the voice of the customer within the organization, ensuring customer feedback is consistently integrated into the product development process
Define and execute the roadmap, balancing short-term wins with long-term innovation
Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers
Build detailed product plans, oversee execution, and implement key success metrics. Iterate based on performance metrics, customer feedback, and evolving business needs
Coordinate the release process, ensuring smooth and effective product launches while maintaining clear communication with all stakeholders involved

Our take

For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.

Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.

What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 7 rounds)

Jan 2023

$100m

SERIES D

Jan 2021

$60m

GROWTH EQUITY VC

Total funding: $185.8m

Company HQ

Downtown, Edmonton, AB

Leadership

Sam Pillar

(Co-Founder & CEO)

Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.

Forrest Zeisler

(Co-Founder & CTO)

Experienced Developer, with a degree in Engineering from the University of Alberta.

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