Senior Product Manager, Spring Health

• 3+ years of product management experience, ideally in healthcare, fintech, marketplaces, or payments-related domains
• Proven experience owning complex, cross-functional products involving financial flows, incentives, or compensation systems
• Strong analytical skills with the ability to use data to inform decisions and evaluate tradeoffs
• Experience working closely with Engineering, Finance, and Operations partners
• Ability to translate ambiguous problem spaces into clear product strategies and execution plans
• Excellent communication skills and comfort influencing stakeholders at multiple levels
• Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply

Desirable

• Reporting to the Senior Director of Product, the Senior Product Manager, Provider Pay and Incentives will own the strategy and execution of Spring Health’s provider compensation, incentives, and payment experiences and tools. This role is part of the AI Care Foundations Product organization and plays a critical role in ensuring our provider network is fairly compensated, highly motivated, and aligned with clinical quality, access, and business outcomes
• In this role you will partner closely with Engineering, Data, Provider Operations, Finance, and Provider CRM teams
• Own the end-to-end product roadmap for provider pay, incentives, and related tooling, balancing provider experience, clinical outcomes, and financial sustainability
• Design and iterate on incentive models that drive desired behaviors such as improved access, higher engagement, quality outcomes, and retention across our provider network
• Partner with Finance and Analytics to model the impact of compensation changes and ensure programs meet ROI and margin targets
• Translate complex operational and regulatory requirements into scalable, intuitive product experiences for providers and internal teams
• Lead discovery with providers and internal stakeholders to deeply understand pain points and opportunities in compensation and incentives
• Collaborate with Engineering to deliver reliable, auditable, and scalable payment systems
• Define and track success metrics to continuously improve provider satisfaction, participation, and performance
• Communicate product strategy, tradeoffs, and progress clearly to cross-functional partners and leadership
• What success looks like:
• Improved provider satisfaction and trust with pay and incentive programs (e.g., CSAT or NPS improvements quarter over quarter)
• Increased provider engagement and retention tied to incentive initiatives
• On-time, accurate provider payments with reduced operational escalations
• Incentive programs that measurably improve quality, outcomes, and engagement goals
• Clear alignment between provider compensation strategy and Spring Health’s financial and clinical objectives