Customer Experience Representative, Brevo

• We are currently looking for a French native speaker to join our team on a Monday-Friday shift
• Fluent in French (mandatory)
• Additional languages are always welcome !
• Customer-focused with the ability to build strong customer relationships and instill confidence
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework
• Experience in customer experience/success/support
• At least a first experience in customer management focused on retention
• SaaS experience is a plus!

• Our Customer Experience team is instrumental in supporting our users every step of the way
• Manage and resolve daily client tickets via email and phone in a timely and professional manner
• Ensure that clients’ questions and problems are addressed properly and in a timely manner
• Handle challenging customers and escalate complex issues outside of the department when necessary
• Report, analyze and resolve system and operational issues that impact clients
• Grow client relations and work closely with the tech team to identify bugs
• Work independently to master emailing best practices, as well as our platform and the tools we offer customers
• Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers
• Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API

• HR Video call
• A Case Study to do at home
• An interview with your future Team Lead and our Senior Team Leader
• An interview with our Head of Customer Experience

• A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
• The chance to grow your professional and technical skills, with real room for career progression
• Shared ownership plan
• Paid time off and paid holidays
• Budget to support your workspace at home
• Optional health insurance package
• Bi-annual global company offsite; inter-office trips
• A modern office in a central location with free snacks/drinks and fun activities!
• Team events and more!
• Work's council benefits (HelloCSE)
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave

Total funding: $180.8m

Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong relationships with its customers. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.