Customer Experience Representative, Brevo
French Speaker
+ Stock Options
More information about location
Digital marketing platform
Open for applications
Digital marketing platform
501-1000 employees
Open for applications
+ Stock Options
More information about location
501-1000 employees
Company mission
To empower businesses of every size to forge lasting customer relationships.
Role
Who you are
- We are currently looking for a French native speaker to join our team on a Monday-Friday shift
- Fluent in French (mandatory)
- Additional languages are always welcome !
- Customer-focused with the ability to build strong customer relationships and instill confidence
- Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework
- Experience in customer experience/success/support
- At least a first experience in customer management focused on retention
- SaaS experience is a plus!
What the job involves
- Our Customer Experience team is instrumental in supporting our users every step of the way
- Manage and resolve daily client tickets via email and phone in a timely and professional manner
- Ensure that clients’ questions and problems are addressed properly and in a timely manner
- Handle challenging customers and escalate complex issues outside of the department when necessary
- Report, analyze and resolve system and operational issues that impact clients
- Grow client relations and work closely with the tech team to identify bugs
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers
- Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers
- Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API
Application process
- HR Video call
- A Case Study to do at home
- An interview with your future Team Lead and our Senior Team Leader
- An interview with our Head of Customer Experience
Our take
Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong relationships with its customers. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.
Unlike other marketing solutions that are more focused on enterprise level businesses, Brevo focuses on both B2B and B2C businesses and eCommerce sellers. It is committed to providing affordable and accessible marketing solutions to reach as many customers as possible. A recent acquisition of Yodel.io enabled the company to reduce digital marketing costs while creating additional features for customer success.
Brevo's position has strengthened in the growing market as more SMBs are going digital. The company is also targeting enterprise customers including Louis Vuitton, the candy giant Haribo, Fujitsu, Amnesty International and Greenpeace. Having recently reached centaur status, the company is still building new products and acquiring smaller companies, targeting $1B Annual Recurring Revenue by 2030.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$148.1m
SERIES B
Sep 2017
$32.6m
SERIES A
Total funding: $182.1m
Company benefits
- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Shared ownership plan
- Paid time off and paid holidays
- Budget to support your workspace at home
- Optional health insurance package
- Bi-annual global company offsite; inter-office trips
- A modern office in a central location with free snacks/drinks and fun activities!
- Team events and more!
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
Company HQ
Madeleine, Paris, France
Leadership
Armand Thiberge
(CEO)Acts as an investor for My Job Glasses, Backacia and SABI AGRI. Previously founded Dual Technologies Services.
Jeremy Cahen
(CPO)Serves as a founder and advisor for Harvestr, and as a President for eGG-one school. Previously acted as Founding President for oonity.
Steffen Schebesta
(North America CEO)Acts as a founder and shareholder for Jurafuchs (Go Legal GmbH). Currently serves as a private investor for LIVEBUY and Vespucci Analytics, and as a shareholder and an advisory board member for RFQ2Go.
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