Sales Operations Analyst, SpotOn
$73-91k
More information about location
Point-of-sale software and payment processing
Be an early applicant
Point-of-sale software and payment processing
1001+ employees
Be an early applicant
$73-91k
More information about location
1001+ employees
Company mission
To empower small businesses to succeed and grow, by giving them access to cutting-edge payment and software solutions.
Role
Who you are
- 2–4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, Lead Management, or a related analytical role
- Strong analytical and problem-solving skills with the ability to turn data into actionable insights
- Experience working in Salesforce and building reports and dashboards
- Strong proficiency in SQL for complex data extraction and manipulation; experience with Python or R for statistical analysis and modeling strongly preferred
- Strong attention to detail and commitment to data accuracy
- Ability to manage multiple priorities and work independently in a fast-paced environment
- Excellent communication and cross-functional collaboration skills
- Hands-on experience with data science techniques including predictive modeling, clustering, regression analysis, and feature engineering applied to business or marketing datasets
- Comfortable working with large, messy datasets — skilled at data wrangling, cleansing, and transforming raw data into analysis-ready formats
- Active user of AI tools (e.g., ChatGPT, Copilot, or similar LLMs) to enhance productivity — from drafting analyses and summarizing data to writing code and automating repetitive tasks
- Experience with BI and data visualization platforms (e.g., Tableau, Looker, Power BI, or similar) and the ability to build intuitive dashboards for non-technical stakeholders
What the job involves
- The Sales Operations team at SpotOn comprises enthusiastic individuals dedicated to making a meaningful impact
- We foster a culture of mutual support and encouragement, welcoming challenges and holding each other to high standards
- Our commitment to teamwork, collaboration, and expertise drives us to continuously push boundaries and strive for excellence
- This position follows a hybrid work schedule in accordance with the Company’s in-office work policy
- Own lead data health in Salesforce, including deduplication, enrichment, data integrity, and ongoing CRM hygiene
- Build and maintain reporting that provides visibility into lead quality, sales follow-up, and lead management effectiveness
- Translate complex data and model outputs into clear, actionable recommendations that improve lead performance, sales efficiency, and strategic decision-making
- Measure the effectiveness of lead management initiatives and recommend optimizations based on performance data
- Partner with stakeholders to improve how leads are identified, prioritized, and worked across the organization
- Leverage Salesforce, SQL, and automation tools to streamline lead management processes and reduce manual work
- Integrate AI-powered tools and automation workflows to reduce manual data work, improve process reliability, and enable faster, more scalable operations
- Apply statistical modeling, segmentation analysis, and predictive analytics to identify trends in lead behavior, conversion likelihood, and pipeline health
- Leverage AI and large language model (LLM) tools to accelerate data analysis, automate insight generation, and surface anomalies or patterns at scale
- What Success Looks Like
- Lead data is accurate, enriched, and trusted across the organization
- Lead scoring and prioritization frameworks help sales teams focus on the highest-value opportunities
- Reporting provides clear visibility into lead performance and conversion trends
- Manual processes are reduced through automation and process improvements
- Sales, Marketing, and Revenue Operations teams view you as a trusted partner for lead management strategy and execution
- Predictive models and data science outputs are actively used by leadership to guide lead strategy, resource allocation, and go-to-market decisions
- AI tools are embedded into the team’s workflow, reducing time spent on manual analysis and freeing capacity for higher-impact strategic work
Our take
SpotOn is an end-to-end software and payment platform that provides businesses with a range of payment options, from simple mobile payments to fully integrated restaurant management systems, fueling growth and supporting business evolution, with its innovative, future-proof tools.
The company’s ecosystem of intuitive software, point-of-sale, and payment solutions serves businesses of all sizes from a range of industries, from local family restaurants to Major League Baseball Stadiums. From its flagship SpotOn Restaurant to its latest SpotOn Retail, the company provides tools that manage scheduling, analytics, custom website development, compliance, and omnichannel capabilities.
As a triple unicorn company, SpotOn has seen substantial growth since being founded in 2017, completing numerous funding rounds and consistently delivering new product capabilities and expanded offerings. SpotOn continues to focus on partnerships and technology development as it expands its market reach within the retail, food, and hospitality sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$300m
SERIES F
Sep 2021
$300m
SERIES E
Total funding: $915m
Company benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- Stock Options
- Paid vacation, 11 company holidays, sick time, and volunteer time off
- Headspace membership for guided meditation and stress relieving tools through the Sequoia App
- Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
- Desk, Chair and Monitor needed for your home office? We got you
- Monthly cell phone and internet stipend
- Unlimited access to virtual audio and visual workouts through the Sequoia App
- Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
- Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
Company HQ
Financial District, San Francisco, CA
Leadership
Doron Friedman
(Co-Founder, Managing Director & CHief Innovation Officer)Having studied at the Wharton School, spent almost 11 years at Arroweye Solutions, rising to the position of CEO. Co-founded SpotOn in 2011, and was initially the company's co-CEO. Since 2017 has been Managing Director.
Matthew Hyman
(Managing Partner)Founded CardPayment Solutions in 2000, spending 5 years managing the company before starting CentralPayment Corp. After that co-founded SpotOn with Doron, working since 2017 as Managing Partner.
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