Junior IT Infrastructure Engineer, Lindus Health
Offers meaningful stock options
3 days a week in office
Anti-CRO for life science pioneers
Open for applications
Anti-CRO for life science pioneers
101-200 employees
Open for applications
Offers meaningful stock options
3 days a week in office
101-200 employees
Company mission
To improve the clinical research experience and build a better clinical research organization.
Role
Who you are
- We are seeking a proactive and detail oriented junior First Line IT Engineer with up to 3 years experience to join our new IT support team
- Proven experience in a first-line IT support or helpdesk role
- An understanding of ITIL, ITSM and Agile methodologies. Certifications are nice-to-have!
- Good understanding of Google admin suite, MacOS, and standard enterprise applications. Training will be provided for more niche internal applications
- An understanding of OKTA or other IAMs is desirable
- Familiarity with MDM platforms (Addigy for MacOS, Midore for WinOS) and EDR solutions
- Knowledge of Windows and macOS device configuration
- Strong communication and interpersonal skills
- Ability to prioritise tasks and manage time effectively in a fast-paced environment
- Able to adapt to new tools and technologies (custom in-house solutions)
- You belong here! If your experience and interests match with some of the above, we want you to apply
What the job involves
- The ideal candidate will be responsible for delivering efficient and effective first-line technical support to our internal users & teams, ensuring high standards of service and system availability
- This role covers a broad range of support activities including user management, device provisioning, software allocation, and systems monitoring
- This role is based in our London office, with an expectation that you’d be with the team in-person 3 days a week
- User Account Management
- Create and manage user accounts across systems and platforms using a collated access management solution
- Assign users to appropriate groups, security roles and internal chat channels
- Perform password resets and support authentication issues and/or investigations
- Application & Software Management
- Manage corporate wide access to applications and software tools
- Track and assign software licenses in compliance with licensing agreements
- End User Device Management
- Procure end user devices based on company standards and user requirements
- Build and configure new devices to meet company specifications
- Enrol devices into Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) systems
- System Monitoring & Reporting
- Monitor administrative and system logs for anomalies, performance issues, and security alerts
- Report issues and escalate to second-line support or management as needed
- General Support
- Provide timely and effective support for user-reported issues via ticketing system, video, phone, or in-person
- Maintain accurate documentation of processes, issues, and resolutions
- Collaborate with other IT team members to ensure consistent IT service delivery
- First level support for our in-house clinical trials product
- Occasional period of on-call work to cover colleagues based in separate geographical locations
Salary benchmarks
Our take
Traditional clinical research companies are often inefficient and rely upon pen and paper, even for the UK COVID-19 vaccine trial, one of the best-funded trials in history. In addition, the cost of conducting clinical trials has skyrocketed over the last decade. This, of course, stifles innovation and means fewer new treatments for patients.
In response to these challenges, Lindus Health was established with the mission to simplify patient participation in research and expedite the development of novel treatments. On a mission to change how trials are conducted in order to provide faster, safer clinical trials on behalf of companies developing new treatments, and lowering the barriers to participation for patients.
Since launching in 2021, Lindus Health has actively connected patients with clinical trials across diverse domains, encompassing areas such as type 2 diabetes, COVID-19 diagnostics, and mental health. Bolstered by several successful funding rounds, the company is poised to facilitate end-to-end clinical trials and research sponsors with high-quality data. Alongside this growth, Lindus is expanding its workforce. This strategic approach underscores its commitment to reshaping the landscape of clinical research for the betterment of patients and the advancement of medical science.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
66% female employees
Company
Funding (last 2 of 4 rounds)
Jan 2025
$55m
SERIES B
Aug 2023
$18m
SERIES A
Total funding: $78.7m
Company benefits
- Unlimited holidays; everyone is encouraged to take off at least 28 days each year
- £60 monthly wellness allowance with complete flexibility on how to spend this including opting in to a company private health insurance scheme through AXA, a wellhub membership and more!
- Access to gym and retail discounts through our benefits platform Happl.
- Enhanced Parental Leave - 16 weeks full pay for primary care giver & 6 weeks full pay for secondary care giver
- Cycle to work and other salary sacrifice schemes
- Regular whole company and team events, both in person and virtually!
- £1,000 Learning and Development allowance each year to put towards courses, certifications and development
- A well stocked pantry and drinks fridge, Monday breakfast spread and catered team lunch on a Thursday for the UK office every week!
Company HQ
Downtown Crossing, Boston, MA
Leadership
Meri Beckwith
(Co-Founder & Co-CEO)Previously a venture capital investor and partner to biotech and digital health companies including Attest, Latent Logic, Helloself and CoMind.
Michael Young
(Co-Founder & Co-CEO)Previously a Special Adviser to the UK Prime Minister, where they advised the UK government on life sciences. Also a former Management Consultant at McKinsey and LEK.
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