Workplace Experience Specialist, GlossGenius
$80-115k
+ Equity
5 days a week in office (Union Square, NY)
Operating system for appointment-based businesses.
Open for applications
Operating system for appointment-based businesses.
201-500 employees
Open for applications
$80-115k
+ Equity
5 days a week in office (Union Square, NY)
201-500 employees
Company mission
To enable business owners to reach new heights by growing their business and maximizing their income.
Role
Who you are
- 2+ years of professional experience in Office Management or Workplace Operations within a fast-paced, high-growth startup environment
- A proven track record of owning projects end-to-end with minimal supervision and maintaining a high standard of quality and attention to detail across all tasks
- Experience negotiating with vendors, managing service contracts, and balancing quality service delivery with cost-optimizing strategies
- Exceptional interpersonal and communication skills, with a focus on providing proactive, solutions-oriented support to employees
What the job involves
- As a Workplace Experience Specialist at GlossGenius, you will play a vital, hands-on role in ensuring the seamless, inspiring, and efficient operation of our NYC headquarters
- You will be responsible for executing day-to-day operations, managing vendor relationships, and implementing initiatives that support our in-office work environment and enhance the overall employee experience. You will be expected to work with a high degree of autonomy and judgment
- You will report to the Senior Manager, People & Talent Operations. This role is based in our NYC headquarters (near Union Square) and is required to be onsite Monday through Friday
- Act as the primary point of contact and friendly face for employees inquiring about office needs and assistance
- Own NYC HQ facilities operations and workplace services to deliver a high-quality in-office experience; proactively identify improvements and resolve issues quickly
- Serve as the primary point of contact for all building management inquiries, maintenance issues, and general repairs; manage and track office tickets, ensuring timely resolution and clear communication to employees
- Manage relationships with critical office vendors (e.g., catering, cleaning, maintenance, security) and ensure service quality is consistently high while tracking expenses against a predetermined budget
- Own the procurement, organization, and stocking of all office supplies, kitchen essentials, and equipment, optimizing spending and preventing shortages
- Design and execute employee engagement initiatives and programs that strengthen culture and connection
- Lead end-to-end onsite event logistics (space planning, setup/breakdown, catering, AV/equipment, supplies) in partnership with cross-functional stakeholders
- Partner with the broader People Operations and IT teams to prepare and manage the physical setup for all new hires, ensuring desks, equipment, and necessary access are ready on Day 1
- Own space and capacity planning and continually enhance office layout and seating plan
- Oversee office safety protocols, manage emergency procedures, and ensure the physical space remains compliant with local regulations and company standards
Our take
Business management platforms exist for a wide range of industries, including retail, hospitality, and healthcare. However, despite a modern facade the beauty industry lacks specialized software and still runs on generic CRMs and basic spreadsheets. Recognizing a gap in the market, GlossGenius has stepped in to provided a specialized business management platform for beauty salons, spas and studios.
With little competition in this niche, GlossGenius has swiftly captured a large market share, with triple-digit year on year revenue growth. It serves over 1000,000 businesses and has raised more than $70M.
With this funding, the company is aiming to accelerate platform development off the back of the release of consumer experience, payment and automation products. And it is well on the way to fulfilling its long-term aim of developing into the Toast of the beauty industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2023
$28m
SERIES C
Sep 2022
$25m
SERIES B
Total funding: $104.9m
Company HQ
SoHo, New York, NY
Leadership
Danielle Cohen-Shohet
(Founder & CEO)Prior to founding GLossGenius in 2015, Danielle was an Alternative investment Analyst at Goldman Sachs.
Leah Cohen-Shohet
(CBO)Leah joined GlossGenius in 2021 as Chief Business Officer. Prior to this, she worked in Go-To-Market Strategy & Launch at Archipelago. She also spent nearly 6 years at Symphony as a Strategic Chief of Staff, Global Head oCommunity Specialist Group and EVP of Growth & Adoption.
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