Data & Analytics Manager, Salesforce
Renewals Programs
$117.4-193.7k
+ ESPP. Salary may vary by location.
3+ days a week in office
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$117.4-193.7k
+ ESPP. Salary may vary by location.
3+ days a week in office
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 5-7 years of experience in analytics, strategy, or business operations, preferably in SaaS or subscription-based businesses
- Strong background in renewals, attrition, or customer success analytics
- Proficiency in SQL and data visualization tools (Tableau or similar); Python/R a plus
- Tableau Certifications are a plus
- Experience with program measurement, ROI analysis, and forecasting models
- Demonstrated ability to collaborate cross-functionally and influence without direct authority
- Strong executive communication and data storytelling skills, with ability to simplify complex analyses
- Experience in predictive modeling, customer health metrics, or loyalty/retention programs strongly preferred
What the job involves
- The Senior Manager, Data & Analytics – Programs will play a critical role in ensuring Salesforce maximizes the impact of its renewal and growth initiatives
- This role will maintain line of sight on critical programs designed to mitigate attrition, improve retention, and grow Annual Order Value (AOV)
- The role will focus on building rigorous measurement frameworks, conducting ROI analyses to determine program effectiveness, and shaping recommendations on which initiatives should scale, pivot, or sunset
- A core responsibility will be supporting the development of the Loyalty Predictor, Salesforce’s flagship predictive model to identify at-risk customers and influence retention strategy
- In addition, this role will partner closely with the Programs team to proactively identify new program opportunities, using data to uncover risks, opportunities, and emerging customer trends
- Program Analytics & ROI: You'll evaluate the impact of customer success programs on renewals, attrition, and AOV growth. Conduct ROI analyses to identify which programs deliver meaningful business outcomes and recommend continuation, scaling, or discontinuation
- Critical Program Visibility: Develop dashboards, scorecards, and insights to maintain executive-level visibility on critical initiatives tied to renewal performance
- Loyalty Predictor Development: Partner with data science, analytics, and operations teams to support all aspects of the Loyalty Predictor initiative, including feature design, testing, deployment, and performance tracking
- Program Opportunity Identification: Work with the Programs team to identify new opportunities for initiatives by analyzing customer risk signals, usage patterns, and revenue opportunities. Provide data-driven recommendations on where to pilot or scale new programs
- Cross-Functional Collaboration: Act as a strategic partner to Customer Success, Programs, Finance, and Product teams to ensure alignment on program goals, KPIs, and success measures
- Insights to Action: Translate complex data and analyses into clear, actionable recommendations for senior leadership, influencing program strategy and resource allocation
- Governance & Repeatability: Establish consistent methodologies and frameworks for measuring program success to ensure scalability and repeatability across cycles
- Success in This Role Means:
- Providing clear, data-backed insights into which programs drive measurable impact on renewals and AOV
- Partnering with Programs team to identify and launch new initiatives based on data-driven risks and opportunities
- Establishing Salesforce’s Loyalty Predictor as a trusted tool for predicting customer attrition risk
- Enabling leadership to make investment decisions on programs with confidence, backed by rigorous ROI analyses
- Being a trusted partner across Customer Success, Programs, Finance, and Product by translating data into strategy
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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