IT Operations Analyst, Visier
$50-72k
+ Bonus
More information about location
3 days a week in office
People analytics & workforce planning software
Job no longer available
People analytics & workforce planning software
501-1000 employees
Job no longer available
$50-72k
+ Bonus
More information about location
3 days a week in office
501-1000 employees
Company mission
To reveal the human truth that helps businesses and employees win together through its cloud-based platform for HR and people analytics.
Role
Who you are
- You will be locally based in Vancouver and as a member of Visier’s Information Technology Department’s Service Desk Team, will bring your strong communication skills, service excellence, and ability to troubleshoot technical problems to each day
- Post-secondary education and minimum 1+ years experience in a technical-focused Service Desk, Helpdesk or Desktop environment dealing with hardware & software issues
- Extensive knowledge of desktops, laptops, printers, mobile devices, and all peripherals including audio/video devices
- Exceptional ability to support Mac and Linux operating systems
- Knowledge in at least one (1) language, ie: Python, Bash, JavaScript, Perl, etc. Must have excellent English oral, comprehension and written communication skills and ability to convert technical terms into everyday language to ensure understanding Very detailed and team oriented individual with excellent customer service, interpersonal and problem solving skills
- Experience using an IT Service Management tracking system such as ServiceNow is an asset
- Customer service or Service Desk certification training an asset
- Knowledge of ITIL Foundations is an asset
- Ability to lift/carry/move up to 50lbs
What the job involves
- Visier is seeking an IT Ops Analyst with an analytical mindset, elevated communication skills and a passion for problem solving to provide fast and reliable support and service for our internal teams based in Vancouver, Toronto, Berlin, and remotely
- Providing Tier 1&2 support via phone or remote control to provide assistance on a variety of hardware and software issues including hardware/operating system support, peripheral devices, communication problems, application support, basic network support issues and system access issues
- Performing centralized administration duties such as setting up new Network/email accounts, password resets and changing access levels in various applications/drives Supporting collaboration tools such as G Suite (Drive, Docs, Gmail), Slack, Jira/Confluence, etc
- Uses appropriate communication skills and questioning techniques to assess customer needs in a timely manner
- Maintaining and documenting system procedures and processes
- Providing follow-up client contact to ensure satisfactory resolution of requests and to solicit input concerning need for support services
- Ensuring quality of the incident record prior to resolving the incident
- May be asked to perform other duties as required
Our take
Gaining insights into workforces through people data is invaluable to businesses, allowing them to understand how to retain their hardest-working staff members, benchmark worker performance against competitors, and enable the growth of leaders within the organisation. While HR departments have access to some productivity tools that utilize people analytics, their fragmented and antiquated nature demands a more unified and future-proof solution.
Visier provides an all-in-one cloud-based people analytics platform for businesses, aiming to drive staff retention programs, maximize recruitment outcomes, arm leaders with workforce insights, and ultimately connect business outcomes to the people involved. The platform achieves this through a variety of integrative tools such as performance benchmarking, smart workforce questionnaires, data management automation, and people-powered insights.
Despite the fact that the company faces competition from other people-data solutions, Visier continues to stand out by this unified approach. The company has existing partnerships with EA, Uber, and NCI too, demonstrating success in improving leadership through people analytics, reducing labour costs, and increasing staff retention. In contrast to much of the broader tech sector, the company has grown consistently and accelerated its geographic expansion, a testament to its product's value to businesses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$125m
SERIES E
Apr 2020
$45m
SERIES D
Total funding: $261.5m
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Ryan Wong
(Co-Founder, CEO & President)Chief Architect & Director of Engineering for Crystal Decisions. Was also Vice President of Engineering for SAP from 2003 to 2008.
John Schwarz
(Co-Founder & Chairman of the Board)GM of Industry Solutions for IBM from 1974 to 2000. Was also President and COO of Symantec, and Business Objects CEO and Executive Board Member of SAP.
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