Solutions Engineering Manager, Healthie
$180-200k
More information about location
Infrastructure for virtual-first healthcare organizations
Open for applications
Infrastructure for virtual-first healthcare organizations
101-200 employees
Open for applications
$180-200k
More information about location
101-200 employees
Company mission
To empower the providers and builders of the care ecosystem with the tools they need to deliver a complete virtual experience for the end-consumers.
Role
Who you are
- We’re looking for grit, resilience, and a passion for delivering world-class customer experiences while solving problems hands-on
- You have 5+ years in software engineering, with at least 2 years in a management role in a technical SaaS role (bonus for healthcare tech)
- Strong written and verbal communication skills with the ability to simplify complex topics for diverse audiences
- You have a proven ability to lead and mentor engineering teams, setting goals and driving performance
- You excel at building relationships, leading with influence, and motivating teams to achieve high performance
- You take ownership of recruiting and building top-performing teams
- You are a strong problem-solver, able to quickly resolve technical issues and collaborate with cross-functional teams
- Experience building customer-facing APIs, webhook, and integration workflows
- Proficiency with Ruby on Rails, React, Typescript, GraphQL, Postgres, Redis, Sidekiq, and RSpe
- You thrive in self-directed environments, with a bias toward execution and a focus on delivering results
- You are passionate about healthcare, committed to improving patient outcomes, and continuously improving the customer experience
What the job involves
- We’re seeking a hands-on Engineering Manager, Customers to lead our solutions and support engineering teams
- This customer-facing, business-critical role requires a unique blend of technical expertise, leadership, and empathy to build and support high-quality solutions for Healthie’s customers
- In this player-coach role, you’ll work closely with our implementation and support engineers to ensure customer success on Healthie’s developer platform
- You’ll balance day-to-day customer support with the long-term vision to scale our enterprise solutions. Additionally, you’ll mentor and develop engineers on your team through coaching, feedback, and professional development opportunities
- If you’re excited about shaping the customer journey, empowering a high-performance team, and supporting complex technical implementations, this role is for you
- Reporting to the Director of Customer Engineering, this position is ideal for someone with strong technical leadership in SaaS, integration management, and team building, particularly in healthcare technology
Application process
- Quick chat with Katie, Director of Talent (20 minutes)
- Interview with Ani, Director of Customer Engineering (30 minutes)
- Complete our Take Home Assessment (asynchronously)
- Connect with Cavan, CTO + cofounder of Healthie (20 minutes)
- Meet with Justin, Steve, & Emma, Customer Support, Engineering, & Customer Success (45 minutes)
- Reference checks
Our take
The past few years have seen a substantial rise in provision and uptake of telemedicine services, with over one in five Americans now signed up. This successful reimagining of healthcare provision into something more accessible, affordable, and effective, has led to a surge of VC investment and rapid-growth success stories in the sector. Would-be startups, however, have to navigate the costly and complex process of building out core, HIPAA-compliant infrastructure.
So software and API company Healthie is filling the gap in this market. The business helps these companies build and deliver health and wellness services by providing a fully-brandable suite of telehealth, business management, and coaching tools. This means that businesses can launch and scale at a fraction of the cost, and in a fraction of the time.
It’s a broad-based set of solutions that’s won Healthie an impressive number of client organizations across over 20 different countries. This vigorous growth looks likely to continue too with its regular funding rounds. Telemedicine remains a popular healthcare tool, and as regulations on telehealth data privacy tighten, the growing number of startups in this space are likely to need more support than ever.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$23m
SERIES B
Jul 2022
$16m
SERIES A
Total funding: $41.2m
Company benefits
- Stock options
- Medical, dental, vision, life and disability coverages
- FSA and HSA
- Flexible vacation
- 401(k) plan with company matching
- Parental leave program
- Learning & development stipends
- Nutritional coaching
- Fitness membership budget
- Co-working subscriptions
- A laptop plus equipment stipend
- Summer Fridays
Company HQ
Chelsea, New York, NY
Leadership
Erica Jain
(CEO & Co-Founder)Conducted research at the Center for Research on Prospective Health Care, moving into a nutrition program analyst role at the Clinton Health Access Initiative, and finally spent time as a healthcare consultant with BCG.
Cavan Klinsky
(CTO & Co-Founder)Founded search engine Gevva, and then worked freelance as a web designer.
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