Technical Support Engineer, Forter
Plus Restricted Stock Units (RSUs)
Fraud prevention platform
Be an early applicant
Fraud prevention platform
501-1000 employees
Be an early applicant
Plus Restricted Stock Units (RSUs)
501-1000 employees
Company mission
To build trust in e-commerce by eliminating fraud for online merchants and marketplaces.
Role
Who you are
- This role requires deep analytical expertise and a proactive approach to problem-solving
- 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments
- Working knowledge of SQL, API’s and Javascript
- Proven ability to independently diagnose and resolve complex analytical issues/inquiries
- Strong interpersonal skills and a passion for consistently providing a great customer experience
- Experience troubleshooting analytical issues and relaying information in a digestible way to customers
- Experience balancing multiple tasks and customer needs simultaneously
- A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience
- Capable of working individually and leading a team to solve technical problems
- Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences
- Attention to detail, excellent organizational and prioritization skills, superior time management
What the job involves
- As a Technical Support Engineer (Data Analyst) at Forter, you will play a critical role in ensuring the success and satisfaction of our customers by providing expert-level support and proactive solutions
- You will take ownership of complex customer issues, mentor team members, and contribute to the continuous improvement of our support processes
- As a member of the team, you will act as a key knowledge center where your expertise will help shape best practices, standardize documentation, and ensure the highest level of service for our customers
- You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience
- Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators
- Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms
- Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests
- Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
- Oversee and maintain merchant business rules related to hard-coded rules within the Forter model
- Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations
- Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations
- Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model
Our take
Forter provides new generation fraud prevention to meet the challenges faced by modern enterprise e-commerce. The system eliminates the need for rules, scores or manual reviews, making fraud prevention friction-free.
The result is fraud prevention that is invisible to buyers and empowers merchants with increased approvals, smoother checkout and the near elimination of false positives - meaning more sales and happier customers.
Behind the scenes, Forter’s machine learning technology combines advanced cyber intelligence with behavioral and identity analysis to create a multi-layered fraud detection mechanism.
The company had previously announced IPO plans, however, it has yet to move forward with this venture. Since its $300 M investment round in 2021, the company has made several acquisitions, strengthening its fraud prevention solution stack.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2021
$300m
SERIES F
Nov 2020
$125m
SERIES E
Total funding: $528m
Company benefits
- Vision & Dental Benefits
- Fitness Subsidies
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Midtown East, New York, NY
Leadership
Alon Shemesh
(Chief Analyst)Previously worked for 5 years at Paypal, holding various positions such as Risk Analytics Automation Manager and Manager of Decision Strategy
Liron Damri
(President)Previously worked for 5 years at Paypal, holding various positions such as Head of Americas Analytics, Business Analytics (ARS) and Strategy and Business Development, LATAM. He served as Forter's COO until 2017
Michael Reitblat
(CEO)Previously VP Product and Board Member at Pango Parking for 4 years and Military Intelligence Officer at Israeli Intelligence Corps - Cyber Command for 3 years
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