Senior Product Manager, EverCommerce
SaaS Agentic Workflows, Joist
CA$150-177k
More information about location
Integrated SaaS solutions
Open for applications
Integrated SaaS solutions
1001+ employees
Open for applications
CA$150-177k
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 5+ years in product management, ideally in B2B SaaS
- Experience running and shipping experiments in live products
- PLG experience is a plus
- Understanding SMB workflows in trades, construction, or service industries is a plus
- Strong understanding of SaaS metrics and product performance drivers
- Proven ability to influence cross-functional teams (engineering, design, GTM,
- Leadership, other product teams) to deliver outcomes
- Excellent communicator, able to engage both stakeholders and senior leadership
- Proficiency with agile, product/PLG tools (Jira, ProductBoard, Optimizely, Amplitude,
- Looker, Heap, etc.)
- Strong analytical, problem-solving, and prioritization skills
- Comfortable in a fast-paced environment, balancing multiple initiatives
What the job involves
- We’re seeking a Senior Product Manager to join our Invoicing Solutions team working on Joist
- Joist helps small businesses create professional invoices and get paid faster
- Our mobile-first SaaS platform has earned top ratings from hundreds of thousands of contractors, freelancers, and small business owners who rely on us every day
- As a Senior PM, you will help shape Joist’s next-generation Agentic Field Service Management (FSM) experience
- You will define and deliver AI-powered, model-assisted workflows that help contractors manage jobs, schedules, customers, and collect payments with less manual effort
- You will also help integrate and cross-sell AI-powered voice products that exist within the EverCommerce portfolio
- This role is not an AI research, ML platform, or data science position
- Success requires deep intuition for contractor FSM workflows, Jobs-to-be-done, and end-to-end UX, combined with the ability to operate effectively in ambiguous, AI-native product paradigms
- Define and communicate a compelling product vision for agent-assisted FSM workflows. aligned with company goals and contractor needs
- Own the roadmap and ensure delivery of measurable outcomes
- Prioritize work based on customer and business impact, not just feature output
- Establish clear mechanisms for data-driven trade-offs and decision-making
- Deep customer & market understanding
- Become an expert on our users and market dynamics
- Lead customer discovery, interviews, and usability testing
- Oversee the full product lifecycle
- Define and own agent-assisted workflows across Jobs, Scheduling, Customer
- Communications, and Payments from discovery to launch and iteration
- Design human-in-the-loop UX for AI-driven actions
- Translate AI capabilities into trustworthy, contractor-grade experiences
- Own failure modes, edge cases, and recovery paths in automated workflows
- Partner with platform and AI teams through a product and UX lens
- Own integrations and foundational capabilities that enable agentic FSM workflows
- Drive cross-functional collaboration to deliver timely, high-quality releases
- Run and ship experiments that test hypotheses, validate assumptions, and accelerate learning
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in home, health, fitness and wellness services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President)Former President at PaySimple. They were also the COO at Pronto.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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