Manager of Operations Enablement, Strive Health

• Bachelor's degree in business administration, engineering, or a related field
• 4+ years of project management, consulting, or related experience
• Business travel as needed
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful
• Demonstrated level of comfort with ambiguity
• Proven ability to solve problems creatively

Desirable

• The Manager, Operations Enablement is responsible for identifying, implementing, managing, and improving operational processes across live markets with a focus on scalability, high performance, and continuous improvement
• This key member of the central operations team will work cross functionally to drive key metrics and hit key milestones for Strive priority initiatives
• The Manager of Operations Enablement is responsible for owning and managing individual projects and working cross functionally with other teams. This individual will report to the Sr. Manager, Operations Enablement
• Builds relationships with key internal stakeholders to establish the Operations Enablement team as trusted partners
• Understands and manages against the nuances associated with customers including health plans, health systems, provider groups, and other value-based care organizations
• Gains alignment among key stakeholders and cross functional teams on solutions and roll-out plans of team level projects and initiatives
• Supports the market leadership as needed through reporting/analytics, workflow reviews, and material development
• Works together with the internal Project Management Organization (PMO) team with structured and ad-hoc projects, ensuring strategic initiatives are successfully implemented within markets
• Works cross functionally with Product, Tech, Training, and Operations to develop an implementation plan, coordinate roll-out, and support after launch to ensure adoption and provide feedback as necessary
• Provides project updates/reporting on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Monitors project scope and progress to adjust as needed. Measure project performance to identify areas for improvement
• Provides input across functional areas to continuously improve operations and scalability of functions and provides ongoing monitoring and feedback to markets on performance
• Owns ongoing operations for select Strive wide programs (i.e. Patient materials, Program-Opt in, Consents)