Staff Product Researcher, Etsy
Payments
$161-209k
+ Equity Package + Annual Performance Bonus
More information about location
2+ days a week in office (Brooklyn, NY)
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$161-209k
+ Equity Package + Annual Performance Bonus
More information about location
2+ days a week in office (Brooklyn, NY)
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- Demonstrating an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of modern trends in Web and app design
- High comfort level building relationships across the business and co-creating strategies that consider customer and business implications
- Experience leading research at different parts of the product development process, from discovery to delivery
- Engaging storyteller and clear communicator, with the ability to hold your own in a meeting and persuade others to take action through a customer-centric lens
- A craft leader within the research team, you advance our tools, methods, and abilities and often mentor more junior team members
- Ambitious, meticulous, and able to balance multiple projects at a time
- Passionate about learning and problem solving that enables innovative approaches to finding solutions
- Familiarity with payments, checkout, digital wallet a plus
What the job involves
- We are looking for a Staff Product Researcher who proactively and independently develops, executes research solutions for complex, ambiguous, and often cross-functional problem spaces in order to deliver strategic impact
- Your work influences product decision-making by connecting the dots between macro forces, customer needs, and Etsy’s business goals
- You’ll work closely with product managers, designers, engineers, and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy
- You work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project
- Most importantly, you approach your work with a genuine sense of curiosity and empathy, and you’re willing to challenge conventional wisdom to find the right answer!
- This is a full-time position reporting to the Product Research Manager, Seller Services group
- Our team focuses on using research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items
- Research at Etsy is a core part of our product development culture, alongside Product Management, Engineering, Design, and Analytics
- We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience to analyzing the impact of our efforts and highlighting improvement areas
- We actively foster an inclusive team culture that promotes diversity, collaboration, and professional development
- The Payments team at Etsy envisions a world where people can shop and sell with trust, where every payment is a positive experience Through the use of our payments products and services, our buyers are enabled to purchase with ease and confidence and our sellers are empowered to manage and grow their businesses
- This team works across product, marketing, and business operations and is made up of key partners in Product, Design, Analytics, Engineering, Marketing, Partnerships, Member Services, and more
- Available in 43 countries, Etsy Payments enables buyers and sellers to transact in 19 currencies and offers 12 different methods to pay for items on our site
- Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards
- Proactively and independently develop and execute research solutions for complex, ambiguous, and often cross-functional problem spaces in order to deliver strategic impact
- Conduct remote, on-site, and in-field (as needed) user research studies with Etsy buyers and sellers
- Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
- Partner with other insights teams (Market Research, Quantitative Research, Data Science, etc.) to triangulate insights and synthesize findings & recommendations
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Application process
- If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity, Equity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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