Technical Account Manager, Contentful
+ Stock Options
Content management platform
Open for applications
Content management platform
501-1000 employees
Open for applications
+ Stock Options
501-1000 employees
Company mission
To modernize how content flows by leading the transition from legacy CMS to content infrastructure.
Role
Who you are
- Great rapport-building skills e.g., Being Empathetic and an active Listener, are key for this role
- Desired experience would include extensive knowledge of JavaScript with experience using React alongside frameworks such as Next. JS, and knowledge of static site generators like Gatsby. Experience with REST APIs, CMSs, CDNs, caching, Splunk and mobile development would be advantageous as well
- Ability to wireframe websites to be able to provide insightful ideas to customers using the Contenful platform so you can enable them to adopt best practices
- Ability to simplify complex problems and find solutions collaboratively
- Proven track record of developing relationships with internal teams and external clients alike
- In-house Saas cross-functional team experience and proven collaborative success
- Confident in speaking to C-level executives and be able to influence key stakeholders
- Experience working concurrently with Success, Sales and other departments
- Ability to synthesise large amounts of information into consumable frameworks and concepts to facilitate key decision-making and set the future direction
- Demonstrated ability to meet goals, deadlines and key milestones
- Experience in a similar technical consulting, Solution Engineer, Solution Architect or Implementation Manager role at a SaaS company
- Excellent communication and presentation skills and confidence in conveying knowledge to a technical audience
What the job involves
- The Customer Experience team is building a team focused on empowering its customers and we see the role of the Technical Account Manager as a great way to enhance a customer's Contentful journey by providing a personalized technical advocacy experience from an experienced solution advisor
- This is particularly beneficial for customers who require a more proactive approach and greater oversight in realizing their content platform journey. Someone who gets to know them knows their business and acts as their advocate
- Contentful is a customer-centric platform company that’s passionate and opinionated about content management and delivery within digital teams and leveraging the value of content throughout the digital organization
- To help us nurture our Customer Experience and Support practice and bring even more creative, strategic, and organizational talent into the team, we’re seeking an experienced Technical Account Manager
- In this position, you will report directly to the Senior Director of Support & Technical Account Management and will be responsible for owning the relationship with one or more of our most strategic accounts and bring an energetic approach with a laser-focused mix of technical expertise, project management, customer relationship management and problem-solving skills
- Lead from the front by promoting technological advancements understanding the impact on business strategies and transforming this into client growth
- Partner with internal teams like Customer Experience, Product Management, Research and Engineering teams to build the right strategies to deliver customer value
- Bring a structured customer-centric thought approach and proven ideation and iteration process to Contentful that is based on TAM best practices as well as experience
- Make recommendations about how to best leverage design knowledge and expertise within the internal teams and, more broadly, your Customer base
- Be responsible for multiple work streams and strategically leverage resources to achieve goals
- Build, maintain and foster key client relationships and always ensure both parties are aligned in terms of goals and ambitions
- Communicate openly and frequently to teammates, internal stakeholders and leaders about risks and opportunities within your Customer base as well as opportunities for Contentful to enhance its portfolio to Customers further
- Buildup and develop a considerate, customer-focused Technical Account Management methodology that evolves through iterative processes and customer feedback
- Contribute to our overarching desire to see our customers succeed through growth and adoption endeavors and lead at least 2 initiatives in this area eg: adoption mapping, OKRs, maturity models, playbooks, training etc
- Mentor, guide, and nurture some of our finest talent on what it takes to really be the advocate in the field for our customers. This will see you partner with the likes of our talented, passionate Support Engineers and expand their toolbox
Application process
- As part of our interview process, you can expect a technical challenge that will put your existing experience with JavaScript and frontend frameworks to the test, accompanied by a couple of design questions related to Contentful’s approach to Content Modelling
Our take
Creating, distributing and managing digital content can be complex, time-consuming and difficult, especially at scale. Contentful solves this problem by centralizing all content management into one API-based system.
Since founding in 2013, Contentful has grown to become one of the largest companies of its kind. It now serves thousands of customers, many of which are enterprises such as Danone and Bang & Olufsen. Importantly, the company has continued to improve its offering, for example by partnering with eSSENTIAL Accessibility to offer a way for users to achieve ADA compliance.
In recent years, Contentful has grown its executive team, attracting top talent from companies like Zendesk and Atlassian which has helped to accelerate its ambitious growth strategy. It has also expanded its relationship with AWS, launching the Contentful Composable Content Platform in AWS Marketplace, a key move that will help to broaden its reach and ensure it remains a key player in the competitive CMS market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$175m
SERIES F
Jun 2020
$80m
SERIES E
Total funding: $336.3m
Company benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Generous amount of paid time off, including vacation days, education days, and volunteer days
- Use your personal education budget to improve your skills and grow in your career
- Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- Use your physical fitness budget to get away from your desk and support your physical wellness
- A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
- Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!
- Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
Company values
- Be humble - We are not centered on ourselves, but focus on the needs and contributions of others around them
- Embody a growth mindset - We believe in our collective potential to develop and evolve through dedication and continuous learning
- Start with the customer and work backwards - The first question we ask is “What customer need does this solve?” and treats each customer with empathy
- Strive together - Creating anything of significance without collaboration is challenging, so we work hard together to make an impact
Company HQ
Denver, Colorado, United States
Articles
Leadership
Paolo Negri
(CTO)Previously worked as Senior Developer at AutoScout24, and Senior Developer Team Lead at Wooga.
Sascha Konietzke
(CSO & Board Member)Previously worked as EMEA Manager at Hewlett-Packard, and founded a range of companies including angel investment firm Ko9.
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