Director of Product Intelligence & Insights, PagerDuty
$180-304k
AI-first operations management
Job no longer available
AI-first operations management
1001+ employees
Job no longer available
$180-304k
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- 10+ years of experience in product analytics, growth strategy, or product insights roles in B2B SaaS
- Proven track record of building and leading high-impact product analytics or product intelligence teams
- Deep product intuition with a strong understanding of user behavior, growth funnels, and feature adoption patterns
- Skilled in applying product analytics to drive decisions across self-service, PLG, enterprise, and monetization use cases
- Experience owning or contributing to external-facing customer reporting, dashboards, or value articulation tools
- Proficient in modern product analytics tools (e.g., Periscope, Snowflake, Tableau)
- Exceptional communication and storytelling skills. You can simplify complexity and influence at all levels
- Experience partnering with senior product, design, and engineering stakeholders to shape strategy and execution
What the job involves
- PagerDuty is seeking a Director of Product Intelligence & Insights to build and lead a world-class product analytics function
- This is a unique opportunity to shape how the leading digital operations management platform measures product performance, uncovers customer behavior trends, and drives data-informed decisions at scale
- As a senior leader in our Product Strategy & Growth organization, you’ll define how we track, measure, and interpret what matters across our product portfolio—from self-service growth to enterprise adoption and everything in between
- Your team will surface insights that power monetization, roadmap prioritization, and experience optimization across the entire customer journey
- In addition to leading internal analytics strategy, this role will own and product manage our customer-facing analytics experience
- You'll bridge internal understanding of product usage with how customers see and realize value from their own usage: ensuring the message is clear: the more they use PagerDuty, the better their business performs
- This is a critical function to align how we talk about value with how we deliver it, both internally and externally
- You’ll partner cross-functionally with Product, Engineering, Design, Growth, GTM, and Finance leaders to ensure we’re instrumented for learning and operating with clarity
- This role is equal parts builder and strategist: setting vision, rolling up your sleeves to design frameworks, and scaling a team that brings data to life across the company
- Build and lead the Product Intelligence & Insights function at PagerDuty, responsible for measuring and communicating product performance across all lines of business
- Define core metrics, instrumentation standards, and analytic frameworks that enable our product and business teams to operate with confidence
- Lead Product Management for the external-facing customer analytics experience, aligning internal telemetry with externally communicated value
- Partner with Product, Design, and Engineering to ensure product telemetry is accurate, comprehensive, and actionable
- Uncover friction points, engagement gaps, and expansion opportunities through user behavior and lifecycle analysis
- Drive strategy on how we evaluate success of feature adoption, trial conversion, monetization experiments, and pricing outcomes
- Develop self-serve dashboards and deliver executive-level insight narratives that inform roadmap, GTM, and strategic-investment decisions
- Collaborate with cross-functional teams (Data, GTM, Finance) to integrate product data with broader customer, financial, and market signals
- Hire, mentor, and scale a high-performing team of product analysts and product managers
- Evangelize a culture of insight, experimentation, and product learning across the company
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving enterprises such as GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
The company has been recognized as playing a key role in driving innovation and building solutions for the sector. Off the back of post-IPO funding, it has continued to release new features and update its core products towards providing cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.8m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(Co-founder, CTO & GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Jennifer Tejada
(CEO & Chairperson)CEO since 2016. Also serves on prestigious boards like The Estée Lauder Companies.
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