Renewals Manager, Moveworks
$56-120k
+ Equity
Enterprise-built conversational AI platform
Posted today
Enterprise-built conversational AI platform
501-1000 employees
Posted today
$56-120k
+ Equity
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- 5+ years experience as part of an enterprise software sales, account management, or customer success team with experience working with mid-sized to large customers
- Strong negotiation skills with experience driving contracts to completion including navigating contracting and procurement cycles
- Experience in a quota carrying sales role with a consistent track record of achieving personal and team goals
- Strong process management, financial acumen, and contractual engineering skills
- An uncanny attention to detail and ability to multitask and prioritize
- Strong written, oral communication, and presentation skills
- History of thriving in a rapidly-changing environment with a willingness to learn and an openness to giving and receiving feedback
- An interest in and ability to grow business with a strategic mindset
- Bachelor’s degree
What the job involves
- Moveworks is looking for a Renewal Manager to join our Renewals team
- As a Renewal Manager at Moveworks, you’ll play a high impact, pivotal role in owning, driving and leading the renewal process for Moveworks customers
- This is a highly collaborative position that partners with the accounts team to minimize attrition, enhance and improve our customer contracts while protecting and strengthening our existing relationships
- The ideal Renewal Manager is experienced with a comprehensive understanding of the SaaS contracting space with a keen understanding of how to articulate current and future value
- Achieve financial and strategic revenue, bookings, and billings targets by owning and executing win/win negotiation strategies for renewals that maximize contract value and ensure on-time commitments
- Actively engage with key decision makers in collaboration with the accounts team to demonstrate value realization
- Playing an active role on the accounts team to maximize growth and helping to identify opportunities upon contract renewal
- Collaborate with internal resources such as Account Executives, Customer Success, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
- Identify risk and execute/iterate on churn mitigation strategies including leveraging internal resources and executive engagement
- Accurately maintain/update a rolling forecast and adhere to best practices for all internal processes including Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quoting and Forecasting
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
97% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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