Renewal Manager, Elastic
Mid-market
Open source platform powering search, observability, security, and more
Posted today
Open source platform powering search, observability, security, and more
1001+ employees
Posted today
1001+ employees
Company mission
To help turn endless data possibilities into real results with the power of Search AI.
Role
Who you are
- Proven success managing Mid-market renewals or account portfolios in a SaaS subscription environment
- Deep understanding of renewal and retention processes, including forecasting, risk mitigation, and negotiation
- Excellent communication and relationship-building skills across technical and executive audiences
- Ability to independently manage multiple renewal cycles and prioritize strategic engagements effectively
- Knowledge of Salesforce (SFDC) and data management standards
- A customer-focused attitude with a proactive approach to creating value and identifying growth opportunities
- Passion for technology, analytics, and open source solutions
- Fluent in English
Desirable
- Prior experience in a renewals-specific or Mid-market account management role
- Familiarity with Enterprise Search, Log Analytics, Security, APM, or Cloud solutions
- Experience working in a data-driven, cross-functional environment with strong commercial ownership
What the job involves
- Elastic, the Search AI company, is seeking a Renewals Manager (Individual Contributor) to lead all aspects of Mid-market customer renewals and drive long-term retention and growth.
- This individual contributor role is a key part of our customer success organization, passionate about ensuring timely renewals, identifying upsell opportunities, and reinforcing Elastic’s value with our largest customers
- Run a portfolio of Mid-market customer accounts, engaging proactively a minimum of 180 days before renewal to secure continued partnerships
- Drive the complete renewal cycle — from forecasting and negotiation to closure — ensuring a flawless customer experience
- Identify and qualify expansion and upsell opportunities during renewal discussions, collaborating with account executives and customer success managers as needed
- Build positive relationships with customer stakeholders and articulate the ongoing value of Elastic’s AI-powered search solutions
- Communicate renewal status, risk, and forecast updates with precision in Salesforce (SFDC) and other reporting tools
- Partner cross-functionally with sales, legal, operations, and customer success to streamline processes and resolve challenges swiftly
- Stay informed on new product capabilities to educate customers on the evolving Elastic value proposition
Our take
Organizations are dealing with exploding data volumes increasingly sophisticated cyber threats, and the growing expectation tha ttechnology should help act on problems, not just report them. Ai is moving from experimentation into real operations, especially in security and observability where speed and context are critical. So now, both enterprises and governments are looking for simpler, shared platforms that sale easily and reduce complexity rather than add to it.
And Elastic sits at the intersection of these needs with its Search AI Platform that helps organizations turn large amounts of structured and unstructured data into clear insights and actiontions across search, security, and observability. Elastic's strength lies in its open, flexible approach, which breaks down data silos and provides a context people and AI systems need to make daster, better decisions. The goal is straightforward: help teams see what's happening, understand it quickly, and respond confidently.
Recently, the company worked with CISA to deliver a unified, cloud-based SIEM for US federal agencies, this highlights strong trust in Elastic's security and scalability. Alongside this, its AWS Agentic AI Specialization also reflects leadership in making autonomous AI system practical and reliable. Together, these milestones position Elastic well for the future, as organizations increasingly rely on shared platforms and intelligent systems to manage ris, complexity, and growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2016
$58m
SERIES D
Jun 2014
$70m
SERIES C
Total funding: $162m
Company benefits
- Toast to your health: Fully paid health coverage for you and your family, in many locations.
- Craft your calendar: Flexible location and schedule for most roles.
- Create space for you: Distributed by design workforce, plus generous number of vacation days each year.
- Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits.
- Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about.
- Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent).
Company HQ
Union Square, San Francisco, CA
Leadership
Ashutosh Kulkarni
(CEO)Ashutosh joined Elastic in 2021 as CPO, becoming CEO in 2022. Prior to this, he was an EVP and CPO of Enterprise at McAfee, a Senior VP and GM of Web Performance and Web Security at Akamai Technologies, and a Senior VP and GM of Informatica Cloud at Informatica.
Shay Banon
(Co-Founder & CTO)Shay co-founded Elastic in 2012 and has served as the CTO since.
Navam Welihinda
(CFO)Prior to joining Elastic in 2025, Navam was the CFO at Grammarly. He also spent nearly 8 years at HashiCorp as VP of Finance and CFO and was the Head of Finance, Compose at IBM for 1 year.
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