Customer Success Manager, Winnow
English + One Additional European Language
+ Customer Success bonus scheme & Company stock options package
More information about location
2+ days a week in office (Farringdon, London)
Digital tools driving improvements in kitchen production
Be an early applicant
Digital tools driving improvements in kitchen production
101-200 employees
Be an early applicant
+ Customer Success bonus scheme & Company stock options package
More information about location
2+ days a week in office (Farringdon, London)
101-200 employees
Company mission
To connect the commercial kitchen, create a movement of chefs, and inspire others to see that food is too valuable to waste.
Role
Who you are
- We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our European Operations team
- This role might suit a second jobber looking to develop the skills they have already acquired in Customer Success, or in a Consultancy or Project based role
- You are likely to be least degree educated
- You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
- You have an intermediate level of Excel and working knowledge of Work and Powerpoint
- You will have excellent verbal and written communication skills in English along with proficiency in at least one additional European language (preferably German, French or Italian)
- You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others
- You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done
- You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use
- You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals
- You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time
- You are able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
- You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn
What the job involves
- The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal – successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale
- The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives
- Our Operations team consist of over 30 colleagues who are based in London, Dubai, Singapore, Shang Hai, Cancun and the US
- You will be playing an instrumental role in managing and growing Europe’s client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations
- The full scope of your role will be discussed in detail at interview, however typical tasks might include:
- Build strong relationships with clients ensuring they are bought in to making Winnow system successful
- Understand clients’ current situation and needs to tailor the best solutions for them
- Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely
- Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
- Proactively analyse client reports and troubleshoot with the client where needed
- Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
- Collaborate closely with internal teams in different regions
- Take initiatives to improve internal process and procedure (in line with Winnow Int’l)
- Support our front line tech and customer support team with clients’ enquiries where required
Salary benchmarks
Our take
Food waste costs the hospitality industry over 100bn annually. Kitchens can waste up to 20% of food purchased, often equivalent to their total net profits. This is because chefs too often lack the necessary tools to accurately measure and manage waste. What gets measured gets managed, and by using data intelligently, kitchens can be made more efficient. This is what Winnow has set out to achieve.
The company has developed technology to help chefs achieve greater visibility in their kitchens and make better decisions that lead to dramatically reduced food waste and costs. It does this via the Winnow Waste Monitor, a set of smart scales, and an accompanying tablet app that lets kitchen staff easily log what food is thrown away. That data is then uploaded to the cloud, analysed by Winnow’s algorithm, and disseminated so that food waste can be reduced.
The company has IKEA, Compass Group, and AccorHotels as customers, and estimates its clients are saving 4,300 tonnes of food waste annually by using Winnow. As well as helping kitchens to be more environmentally friendly, it also saves them money (restaurants are an industry where margins tend to be thin). With the growing trend towards sustainability and cutting down food waste, Winnow should have a growing market to expand into.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2023
$10m
SERIES C
Oct 2019
$12m
SERIES B
Total funding: $34m
Company HQ
Old Street, London, UK
Leadership
Mark Zornes
(Co-Founder)Graduated from INSEAD with an MBA in International Buisiness. Previously an Engagement Manager at McKinsey & Company.
Kevin Duffy
(Co-Founder)Graduated from INSEAD with an MBA in Business Administration and Management. Previously an Investment Banker at BNP Paribas, and a Consultant at Capco.
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