Implementation Manager, Procurify
+ Competitive stock program
Procurement and purchasing software
Job no longer available
Procurement and purchasing software
101-200 employees
Job no longer available
+ Competitive stock program
101-200 employees
Company mission
To reinvent the way organizations spend.
Role
Who you are
- 3+ years of hands-on implementation experience with SaaS applications
- Experience as an Implementation Manager working with and or/integrating with ERP and accounting applications such as Quickbooks, Sage Intacct, NetSuite etc
- Strong communication and interpersonal skills when it comes to building and maintaining client relationships
- Experience working with customer data and imports
- Strong customer and project management experience
- Extremely detail-oriented, well organized, and impeccable time management skills
- A track record for meeting deadlines and excelling in a fast-paced environment
- Passionate about problem solving and helping customers excel
- Bonus points if you are familiar with Purchasing/Accounts Payable and/or have used the following technologies: Vitally, Salesforce, Notion, etc
What the job involves
- Procurify is looking for someone who is customer obsessed and loves working with clients to set them up for success
- This individual will be responsible for leading the customer through their implementation; you are a person with a project-based mindset, motivated by helping customers reach their milestones and ensuring their project is delivered on time and within scope
- You thrive off of building relationships internally and externally, and are not afraid to advocate for clients, challenge the status quo and contribute to larger strategic objectives
- Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows
- Build strong client relationships by being the main point of contact during the implementation process
- Understand client business requirements and goals during project planning to be able to support and design technical configuration and workflows
- Project manage the implementation plan that include project schedules and managing the onboarding timelines, communication documents, and follow-up plans to keep each project moving
- Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization
- Validate and lead user acceptance testing to ensure workflow configuration and integration are successful
- Engage with product and engineering on feature releases and enhancements while staying up to date on product knowledge and industry standards
- Be comfortable diving into data using Excel/Googlesheets
- Work cross-functionally with the product team and engineering team as it relates to client onboarding and client success
- KPIs:
- Implement our standard customers within 60 days
- Deliver quality service via CSATs of 90% or higher
Our take
Business spending can be complex and intimidating, and companies often need to navigate multiple platforms. Companies need to find a way to make business decisions that are simple, well informed and ideally all on one platform.
Procurify helps businesses by assisting them to understand and align their organizational spending with their core values and business objectives. The company's procurement software offers a structured method that gains and tracks approvals for spending. The platform organises all purchasing and spend documents, and enhance the information that’s already in the accounting system.
The company is the leading spend management, purchasing, and procurement software platform and is used by hundreds of companies. They are focused on creating a new category around Spend Culture for small to mid-size companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2023
$50m
SERIES C
Jun 2019
$26m
SERIES B
Total funding: $88.4m
Company benefits
- Remote-first - As a remote-first organization, our team can work anywhere within Canada
- Four-day workweek - Burnout is real. To help you maintain the balance between work and life, all Procurify team members work four days a week
- Flexible work hours - We don’t have set hours. You have the flexibility to work on the schedule that works for you and your team
- Unlimited RTO - We know there’s more to life than just work, which is why we offer unlimited Responsible Time Off for all of our team members. We encourage our team to take breaks and unplug
- Health benefits - We prioritize our team’s health and wellbeing. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account
- Stock options - Everyone has a chance to own a part of Procurify with our competitive stock program
- Financial wellbeing - We provide Wealthsimple programs and access to financial advisors to support our team’s diverse life goals
- Training and development - Personal and technical growth are things that we value, so we provide access to Pluralsight, Masterclass, and progressive career matrices
- Tech setup - We make sure our team is equipped with the right tools and tech to set them up for success from Day One
- Community initiatives - We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns
- DEI initiatives - We run a diversity, equity, and inclusion roundtable monthly where we host guest speakers and tackle the topics that matter
- Referral program - It’s all about who you know. Our grand prize for our Referral Bonus Program is a bucket list vacation for two!
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Kenneth Loi
(CCO)A background in design and operations.
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