Director of Data & Analytics, ezCater
Operations
$235.7-328.7k
OTE
+ Stock options
More information about location
Online marketplace for business catering
Open for applications
Online marketplace for business catering
501-1000 employees
Open for applications
$235.7-328.7k
OTE
+ Stock options
More information about location
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- 10+ years of progressive experience in analytics or data science, including at least 3 years leading a team in a high-velocity operations or B2B technology environment
- Direct experience working in a multi-sided marketplace, with a deep understanding of the dynamics between supply, demand, and fulfillment and how operational decisions ripple across all sides
- Proven ability to build and scale an analytics function, including hiring, developing, and managing analysts and data scientists across multiple workstreams
- Deep expertise in operational analytics, including network performance, partner health, cost efficiency, and customer experience metrics — with experience in cohort analysis, partner segmentation, and time series analysis to understand how performance evolves and where impact is concentrated
- Exceptional analytical depth, including causal inference, A/B and switchback testing methodologies, and the ability to separate signal from noise in complex, high-volume operational environments
- Expert-level fluency across the modern data stack including SQL, Python or R, Snowflake, and dbt, with familiarity with BI tools such as Looker or Tableau and experience building self-service reporting infrastructure that reduces ad hoc demand
- Demonstrated ability to shape strategy at the leadership level, translating complex technical findings into clear, actionable recommendations for executives and cross-functional partners
- A strong bias toward action, with the ability to move quickly from analysis to recommendation to execution in a fast-paced, high-volume environment where speed of insight matters as much as depth
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable
What the job involves
- Reporting to the Chief Operations Officer, you'll be at the intersection of data and execution
- You will own the analytics function that tells us whether our network is healthy, where our costs are leaking, how our partners are performing, and what we should do next — before the problem shows up in a complaint
- You will translate operational complexity into the forward-looking signal that drives decisions, build the team and infrastructure to do it at scale, and partner directly with the COO and senior ops leaders to shape how ezCater operates at $10B
- Serve as a key thought partner to the COO and Operations leadership team, synthesizing findings from across our network of delivery and restaurant partners and customer support into clear recommendations that influence decisions at the Management Team level
- Own the strategic direction and roadmap for Operations analytics, setting priorities, building team capability, and creating the structure needed to scale the function as the company grows
- Lead and develop a team of 7 analysts, developing talent, and driving a culture of rigor, curiosity, and continuous improvement
- Build a data-driven operations culture, moving the org away from averages toward nuanced segmentation that separates signal from noise and surfaces what drives impact
- Champion a test-and-learn mindset across the ops org, normalizing experimentation, creating psychological safety to fail fast, and building the analytical infrastructure that makes every initiative measurable
- Own the data foundation for Operations analytics, building reporting-ready models in Snowflake via dbt, establishing KPI cadences and dashboards that create a single version of the truth for operational performance across the business
- Partner closely with Data Tech, Technology, Product, and Finance to align on data infrastructure, tooling investments, and shared definitions of performance — including instrumentation, data quality, and the integrity of our operational data pipeline
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service while the food providers fulfil the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfil. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth so far, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Unlimited Vacation
- Stock Options
- Medical & Dental Insurance
- Subsidized MBTA Passes
- 401k Match
- Stocked Kitchen
- Company Outings
- Parental Leave
- Cupcakes
Company HQ
Financial District, Boston, MA
Leadership
Stefania Mallett
(Co-Founder & Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
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