Customer Success Manager, Proximie

• We are looking for a great communicator, team-oriented but with the ability to work independently and possesses the capacity for learning new skills quickly. Experience of audio/visual hardware and software is highly advantageous
• The ideal location for the Customer Success Manager will be in the Midlands, UK
• Minimum of 2 years related work experience with a SaaS, AV, hardware, or technical equivalent. Experience with medical devices is desirable
• Excellent communication and presentation skills
• Excellent time and project management skills, with the ability to manage multiple accounts simultaneously
• Collaborative team player with cross-functional relationship building skills
• The ability to travel up to 50% to customer sites across the UK and Europe
• Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00 AM to 5:00 PM workday. This role may require you to work evenings, early morning, or weekend shifts as needed to deliver exemplary customer service

Desirable

• The Customer Success Manager is a field-based, customer-facing role focused on delivering exceptional value to our customers across the UK and European Union
• You will be a critical driver of adoption and engagement, ensuring seamless implementation, onboarding, training, and sustained success for our users and partners
• Your core responsibility is to build and maintain trust-based relationships with customers, expanding the use of the Proximie platform within accounts and ensuring every user receives an exemplary experience
• With a deep understanding of both clinical needs and technology, you'll help drive innovation in surgery and further Proximie’s footprint as the operating system for intelligent operating rooms
• Drive adoption of the Proximie platform within specified accounts to ensure renewals and expansions. This will include engaging with clinical, administrative, and technical leaders within those institutions to demonstrate the value that Proximie brings to their organization
• Leading technical product and clinical demonstrations to ensure current utilization and adoption of Proximie users within specified accounts
• Successfully onboard and train new customers in the utilization of our software
• Ensure the full utilization of system functionality and efficient workflows, with identification of weaknesses/opportunities for improvement
• Support live, clinical utilization of the Proximie platform in clinical areas, labs, training sessions, etc
• Build engagement and value through the platform across divisions and specialties supporting the growth and retention of Proximie customers
• Ensure the delivery of an exemplary customer experience at all times
• Work across Proximie to feedback the voice of the customer where relevant to improve our service and offering