Customer Account Manager, Acquia
$55-60k
This role is also eligible for additional variable compensation
Cloud-based digital experience management
Be an early applicant
Cloud-based digital experience management
1001+ employees
Be an early applicant
$55-60k
This role is also eligible for additional variable compensation
1001+ employees
Company mission
Acquia's mission is to empower the world’s most ambitious brands to embrace innovation and create customer moments that matter.
Role
Who you are
- This position is designed for a driven, detail-oriented professional who thrives in a fast-paced, high-activity environment and enjoys collaborating across Sales, Customer Success, Support, and Finance to deliver results at scale
- Experience: 1-2 years of experience in a customer-facing role with a proven track record of interacting with internal and external stakeholders
- Proactive Drive: Ability to drive account retention and identify expansion opportunities with minimal oversight
- Communication: Strong teamwork, and cross-group collaboration skills; ability to present complex solutions within the context of specific business requirements
- Technical Proficiency: Professional knowledge of MS Office (Word, Excel, PowerPoint) and experience with Salesforce.com or similar CRM tools
- Detail-Oriented: Exceptional attention to detail and the ability to perform effectively under pressure
What the job involves
- We are seeking an ambitious Customer Account Manager whose primary focus is driving upsell and expansion revenue across a high-volume portfolio of existing customer accounts
- In this role, you will proactively prospect for and close new opportunities within your book of business, while owning the entire customer relationship end to end, liaising with our internal Customer Success and Support teams to resolve issues and partnering with Acquia's Renewal Managers to ensure successful subscription renewals
- As the primary advocate for the customer within Acquia, you'll ensure a positive overall experience, but your success in this role will be measured first and foremost by your ability to identify and close expansion opportunities across a large, diverse book of business
- Proactive Prospecting & Hunting: Independently prospect, and identify upsell/cross-sell opportunities with current customers that align with their business needs. Actively hunt for whitespace in accounts and build pipeline consistently every week
- Value Selling: Apply value-based selling methodology to uncover customer business drivers and pain points, tying every expansion conversation back to measurable ROI and outcomes
- Territory Planning: Create and execute comprehensive territory plans to drive both customer retention and upsell opportunities
- Drive Retention: Ensure account retention by providing exceptional customer service and fostering trusted long-term client relationships
- Operational Excellence: Coordinate with business users and procurement to ensure timely expansion of accounts while maintaining accuracy in the Sales database and CRM systems
- Multitasking: Manage high volume of accounts, multiple systems, administrative tasks, and conflicting priorities in a fast-paced environment
Our take
Acquia’s digital experience platform was born out of the Drupal Project, a popular free and open source software used to develop core content management systems. Drupal creator Dries Buytaert co-founded Acquia in 2007 in a bid to commercialise the software separately.
Considering that Acquia now counts Warner Music Group, NBC Sports, and Johnson & Johnson among its clients, and was acquired by Vista Equity Partners for $1 billion in 2019, it’s fair to say it’s been a success thus far. Indeed, the fact that Vista has a reputation for acquiring what it sees as “undervalued” companies says a lot about Acquia’s true worth.
Since the 2019 acquisition, Acquia has accelerated its growth and international expansion across the US, Canada, Europe, Australia, and Asia. It also acquired digital asset and product information management company Widen in 2021, proving its determination to keep adding to its product offering. It added new AI features to its digital asset management solution in 2024, doubling down in the face of an increasingly competitive market.
Steph
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$55m
SERIES G
May 2014
$50m
SERIES F
Total funding: $173.5m
Company benefits
- Up to 13 weeks of maternity, six weeks of paternity and adoption leave paid at 100 percent
- Returning-parent transition program to allow new parents to ease back into work
- We help offset the cost of legal adoption fees
- Time off when you need it
- Modern office spaces equipped with modern desks, natural light, comfortable chairs, and common areas
- Well-stocked snacks and beverages
- Low employee premiums for medical, dental, and vision insurance
- Life and accidental death and dismemberment insurance, short-term disability, long-term disability
- 401(k) retirement savings plan
- ESA: Pre-tax health care and dependent care flexible spending accounts, Employer Health Savings Account contributions
- Confidential employee assistance program, including five free counseling sessions for you or a family member per year
- Cutting-edge telemedicine visits
- Pre-tax commuter and parking accounts
- Fitness center reimbursement
- Adult and dependent orthodontia benefits
- Identity theft protection, travel assistance, and will preparation
Company HQ
Financial District, Boston, MA
Leadership
Dries Buytaert
(Founder, Chief Technology and Strategy Officer & Board Member)Founder and Project Lead of Drupal, a powerful open source platform for building websites and digital experiences, where they serve as President of the Board of Directors. Has served as Acquia's CTO since founding the company in 2008.
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