Senior Director of Customer Success, Tines
North America
$280-300k
OTE
+ Equity
More information about location
No-code automation for security teams
Be an early applicant
No-code automation for security teams
201-500 employees
Be an early applicant
$280-300k
OTE
+ Equity
More information about location
201-500 employees
Company mission
To make the lives of security and operations teams on the frontlines easier.
Role
Who you are
- 15+ years of experience in customer success, account management, or a related function, with at least 8+ years in senior leadership roles, leading large, multi-layered orgs
- Proven experience scaling CS functions within high-growth, dynamic environments
- Track record of leading distributed, cross-functional teams to exceed retention and growth targets
- Deep understanding of SaaS business models, recurring revenue, and customer lifecycle management
- Exceptional executive presence, influencing, and negotiation skills
- Strong data-driven decision-making and analytical capabilities
- Demonstrated success in change management and leading teams through transformation
- Bachelor’s degree or equivalent experience required
What the job involves
- The Sr. Director of Customer Success – North America will lead a high-performing regional team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs)
- This role is accountable for creating and executing strategies that ensure customers realize maximum value from our solutions, while guiding the team through scaling operations, maturing processes, and navigating transformational change in a high-growth environment
- Recruit, develop, and retain top CSM and CSE talent across North America
- Foster a high-performance culture focused on accountability, collaboration, and professional growth
- Provide ongoing coaching, career development, and performance management to Customer Success and Customer Success Engineering leaders
- Define and execute the North America customer success strategy in alignment with global objectives
- Drive customer outcomes including retention, upsell, cross-sell, and advocacy
- Serve as an executive sponsor for strategic accounts and a senior escalation point for customer issues
- Design and implement scalable processes, playbooks, and customer health frameworks to serve an expanding customer base
- Champion technology adoption (CS platforms, analytics, and automation tools) to increase efficiency
- Establish operational KPIs and governance to ensure consistency and quality of delivery
- Partner closely with Sales to ensure seamless handoffs and growth opportunities
- Collaborate with Product and Engineering to bring the voice of the customer into the roadmap
- Work with Marketing to develop customer stories, case studies, and advocacy programs
- Lead the team through organizational, market, and product changes with resilience and clarity
- Promote agility and adaptability as core team strengths
Our take
Burn-out among security analysts is a real and present challenge to many enterprises. Tines's automation platform solves this problem by automating outdated, slow and complex manual security processes.
The company's solutions are designed to save security teams valuable time and energy, allowing them to focus on more business-critical tasks. The value of this offering is clear, and has seen the company serve an impressive range of clients including OpenTable and Box.
In a relatively short space of time, Tines has proven itself to be a market leader, and has raised substantial funding across a number of rounds. The latest investment will be used to broaden the company's technological capabilities and expand its global reach, ensuring that it remains at the forefront of the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2025
$125m
SERIES C
Apr 2024
$50m
SERIES B
Total funding: $271.1m
Company benefits
- Startup equity & extended exercise window
- Matching retirement plans
- Home office setup
- Private healthcare plans
- 25 days annual leave
- Extra company holidays
- Generous parental leave programs
- Flexibility in how and where you work
- Phone and home Internet allowance
Company HQ
Dublin, Ireland
Leadership
Eoin Hinchy
(Co-Founder & CEO)Was a Senior Information Security Engineer at eBay, and Senior Director of Cyber Security at DocuSign.
Thomas Kinsella
(Co-Founder & CCO)Was an IT Security and Forensics Specialist at Deloitte, and Lead eCrime Investigator at eBay. Worked as Senior Director of Security Operations at DocuSign.
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