Director of Design, HeliosX
+ Equity
1+ day a week in office
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
Posted today
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
101-200 employees
Posted today
+ Equity
1+ day a week in office
101-200 employees
Company mission
Making healthcare more accessible. 🚀
Role
Who you are
- 10+ years of experience in design, with at least 3 years in a leadership role
- Proven experience in e-commerce with strong awareness of conversion rate optimisation and product led growth
- Exposure to regulated industries (healthcare, fintech or similar)
- Depth of experience in both web and native app experience design
- Expertise in tools (e.g., Figma)
- Expertise in research methodologies
- Expertise in user-centered design processes, design thinking, and agile methodologies
- Exceptional leadership, communication and stakeholder management skills, with the ability to advocate for design at all levels
- Strong portfolio showcasing your ability to lead the creation of visually compelling and user-friendly interfaces
- Deep understanding of accessibility standards and designing for diverse user bases
What the job involves
- Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions
- You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone
- As the Design Director, you will shape the strategy, visual identity and user experience of our products, bridging service design with research-driven insights
- You will lead teams of designers and researchers working in hybrid mode and responsible for multiple brands in multiple geographies
- You will drive the development of intuitive interfaces and user journeys that cater to the needs of a diverse customer base while supporting business objectives
- You will collaborate closely with many stakeholders beyond the product trio, including Growth, Medical, Operations and Marketing teams to ensure our experience is well thought through
- You will approach this as a system thinker with an eye on overall service design, spanning digital and physical experiences
- You ensure that our design function is efficient and effective and will enable our wider organisation to deliver excellent customer experiences at pace
- Define and oversee the visual direction of our digital products, ensuring a cohesive and engaging experience across all brands and journeys
- Build and manage robust research processes to understand user behaviours, needs, and pain points. Translate insights into actionable design strategies connected to the business objectives
- Recruit, mentor, and inspire a high-performing team of design professionals, fostering a culture of collaboration, innovation, and continuous improvement
- Develop the strategy and maintain scalable design systems that streamline workflows and ensure consistency across the various products. Co-create a future-proof approach with engineering
- Partner with all stakeholders to align design efforts with business goals and the tech architecture, ensuring timely delivery of projects
- Advocate for user-centred design principles, ensuring every product decision enhances the customer experience
Salary benchmarks
Our take
Many industries have developed in order to provide clients with an excellent experience and rapid delivery, but the healthcare sector remained a slow and cumbersome experience. The company was founded in order to solve this problem and improve the efficiency of the healthcare sector through technology.
HeliosX Group aims to improve the quality, accessibility and affordability of healthcare across the UK, US and Europe. The group is mainly interested in the medical, dermatology, and nutritional supplement sectors. The group was founded in 2013 and it includes 4 companies: Dermatica (personalised skincare brand), MedExpress & ZipHealth (online medical consultations & pharmacy) and their men's health brand, RocketRx.
HeliosX Group helped patients across the UK and internationally. The company's main priority is to continue growing, both geographically and in terms of our product offering, to ensure we can continue making healthcare accessible to as many people as possible.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
66% female employees
34% employee growth in 12 months
Glassdoor (4.1)
Trustpilot (4.5)
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Equity for Everyone
- Monthly Socials
- Health Insurance
- Gym discount
- Learning and training
- Flexible working
Company values
- 🥇 Putting Customers First
- 🫶 Build Team Excellence
- ⌛ Today Not Tomorrow
- 🧠 Thinking Differently
- 🎬 Act Like an Owner
- 🎯 Keep it Simple
- 💸 Do More With Less
- 🗣️ Communicate Candidly
Company HQ
London, UK
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Share this job
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