Director of Design, HeliosX
+ Equity
1+ day a week in office
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
Job no longer available
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
201-500 employees
Job no longer available
+ Equity
1+ day a week in office
201-500 employees
Company mission
Creating a more confident world, where everyone can take control of their health to lead happier and healthier lives.
Role
Who you are
- 10+ years of experience in design, with at least 3 years in a leadership role
- Proven experience in e-commerce with strong awareness of conversion rate optimisation and product led growth
- Exposure to regulated industries (healthcare, fintech or similar)
- Depth of experience in both web and native app experience design
- Expertise in tools (e.g., Figma)
- Expertise in research methodologies
- Expertise in user-centered design processes, design thinking, and agile methodologies
- Exceptional leadership, communication and stakeholder management skills, with the ability to advocate for design at all levels
- Strong portfolio showcasing your ability to lead the creation of visually compelling and user-friendly interfaces
- Deep understanding of accessibility standards and designing for diverse user bases
What the job involves
- Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions
- You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone
- As the Design Director, you will shape the strategy, visual identity and user experience of our products, bridging service design with research-driven insights
- You will lead teams of designers and researchers working in hybrid mode and responsible for multiple brands in multiple geographies
- You will drive the development of intuitive interfaces and user journeys that cater to the needs of a diverse customer base while supporting business objectives
- You will collaborate closely with many stakeholders beyond the product trio, including Growth, Medical, Operations and Marketing teams to ensure our experience is well thought through
- You will approach this as a system thinker with an eye on overall service design, spanning digital and physical experiences
- You ensure that our design function is efficient and effective and will enable our wider organisation to deliver excellent customer experiences at pace
- Define and oversee the visual direction of our digital products, ensuring a cohesive and engaging experience across all brands and journeys
- Build and manage robust research processes to understand user behaviours, needs, and pain points. Translate insights into actionable design strategies connected to the business objectives
- Recruit, mentor, and inspire a high-performing team of design professionals, fostering a culture of collaboration, innovation, and continuous improvement
- Develop the strategy and maintain scalable design systems that streamline workflows and ensure consistency across the various products. Co-create a future-proof approach with engineering
- Partner with all stakeholders to align design efforts with business goals and the tech architecture, ensuring timely delivery of projects
- Advocate for user-centred design principles, ensuring every product decision enhances the customer experience
Salary benchmarks
Our take
Generally speaking, the healthcare sector is slow to adopt new technologies. HeliosX bucks the trend, having been founded in 2013 to provide quicker, convenient access to medications through the use of cutting-edge tech.
HeliosX aims to improve the quality, accessibility and affordability of healthcare across the UK, US and Europe. With millions of customers worldwide, it operates across the medical, dermatology, and nutritional supplement sectors through its top-selling brands and products - Dermatica (personalised skincare brand), MedExpress (telepharmacy), Levity (prescription weight loss), ZipHealth (online medical consultations & pharmacy) and their men's health brand, RocketRx.
HeliosX has seen its global revenue rocket from £60m to £180m between 2023 and 2024. This growth is impressive for a company that's had no external funding, and it aims to accelerate its expansion in 2025 by moving into new territories.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
62% female employees
34% employee growth in 12 months
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Monthly Socials
- Health Insurance
- Gym discount
- Flexible working
- £1,000 Annual Learning and Development budget
- Audible Subscription
- Pension Contribution
- 25 days holiday + UK Bank holidays
- Free HeliosX Products
Company values
- Build Team Excellence
- Putting Customers First
- Today Not Tomorrow
- Thinking Differently
- Act Like an Owner
- Keep it Simple
- Do More With Less
- Communicate Candidly
Company HQ
London, UK
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Share this job
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