Senior Revenue Operations Compensation Analyst, LegalZoom
$95.5-127.3k
Online legal advice platform
Be an early applicant
Online legal advice platform
1001+ employees
Be an early applicant
$95.5-127.3k
1001+ employees
Company mission
To transform how people navigate the legal system.
Role
Who you are
- 5+ years of experience in sales compensation, sales operations, revenue operations, or a related field, with success in high growth or high volume environments
- Hands-on experience administering SPM or ICM platforms such as Spiff, Xactly, CaptivateIQ, or Everstage
- Strong Salesforce proficiency, including crediting logic, data structures, and workflow automation
- Advanced Excel skills and experience with SQL or similar query tools for modeling, validation, and scenario analysis
- Expertise in quota management, spiff program design, ROI analysis, and incentive modeling for contact center and high velocity teams
- Experience designing and managing dispute and exception workflows with a focus on efficiency and compliance
- Understanding of lead to order data structures and how sales processes and revenue practices affect crediting
- Ability to drive cross functional alignment and governance for incentive changes across Sales and CX
- Experience supporting month end close for variable compensation, including reconciliation and payout validation
- Strong documentation skills, including SOPs and compensation terms and conditions
- Excellent analytical, communication, and stakeholder management skills; ability to translate complex data into actionable guidance
- Bachelor’s degree in business, operations, finance, or related field, or equivalent experience
What the job involves
- The Revenue Operations Compensation Analyst III is a critical member of the Revenue Operations team, responsible for designing, administering, and optimizing sales compensation programs for high-velocity, high-volume sales and contact center teams
- This role will leverage deep expertise in sales performance management (SPM/ICM) platforms, compensation modeling, and process automation to ensure scalable, accurate, and motivating incentive structures
- The ideal candidate will partner cross-functionally across sales, customer success, finance, payroll, and HR to drive revenue growth, operational consistency and excellence, and maintain a well governed and data-driven compensation program that aligns with business objectives
- Design, implement, and administer revenue compensation plans for Sales and Customer Success, including quota frameworks, crediting logic, and spiff program structures that support inbound, outbound, care, and contact center teams
- Manage monthly attainment and payout processes, ensuring accurate crediting across multi-channel workflows and maintaining strict data integrity
- Implement and administer the selected SPM or ICM platform for LegalZoom (e.g., Spiff, Xactly, CaptivateIQ, Everstage, or similar), including configuration, logic testing, system maintenance, and enhancement planning
- Build and optimize compensation models and scenario analyses that evaluate plan changes, ROI, behavioral impact, and performance across Sales and CX
- Lead the design and documentation of dispute and exception workflows, ensuring timely and accurate resolution
- Execute spiff programs across GTM teams, including program setup, tracking, ROI analysis, and governance
- Analyze compensation performance, attainment trends, behavioral outcomes, and spiff effectiveness, then deliver insights and recommendations to Sales and CX leadership
- Collaborate with partners in Sales, CX, Finance, and Technology to govern incentive changes and ensure alignment with business goals
- Prepare and validate monthly compensation files for Finance, Accounting, and Payroll as part of the month end close process
- Maintain comprehensive documentation, including SOPs, policies, and complete terms and conditions (T&Cs) for all incentive programs
- Conduct recurring audits that ensure data accuracy, process compliance, and adherence to compensation governance
- Provide reporting and insights that help leadership understand performance drivers and the impact of compensation programs
- Perform other duties as assigned
- Occasional travel may be required
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
Despite operating in a competitive market, LegalZoom has continued to expand, helped in part by growing demand for digital legal solutions, Its 2021 IPO provided further momentum, allowing it to scale its operations and invest in new growth opportunities.
Most notably, the company has now been named the provider of 'legal help' for Perplexity - a partnership that could potentially reshape how consumers and small businesses discover and engage with legal services, positioning legal support as something more accessible.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Remote-friendly work, encouraging time outside the office to relax and recharge
- Comprehensive health benefits, including mental health and fertility care
- A culture of growth, fostering learning and development and opportunities to give back
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Jeff Stibel
(CEO)Jeff has been the CEO of LegalZoom since 2014. Alongside this role, he is also a Partner at Bryant Stibel, on the Board of Trustees at the Natural History Museum of Los Angeles County, and a Chairman at The BrainGate Company.
Noel Watson
(COO & CFO)Noel joined LegalZoom in 2020 as CFO, adding COO to his title in 2024. Prior to this, he was the CFO at TrueCar and VP of Finance/Chief Accounting Officer at TripAdvisor.
Nicole Miller
(CLO & General Counsel)Nicole joined LegalZoom in 2020 as a General Counsel, adding CLO to her title in 2024. Prior to this, she spent 6 years at The Honest Company, joining in 2014 as a Senior Corporate Counsel before becoming VP of Legal Affairs and Associate General Counsel in 2016 and then moving into the role of General Counsel in 2018.
Prior to joining LegalZoom in 2021, Sheily was the VP of Global Human Resources at Activision Blizzard. She also spent nearly 10 years at Google in various roles, including Director of Global Trust & Safety Operations.
Daniel Lysaught
(CMO)Daniel joined LegalZoom in 2022 as a VP of Growth Marketing before stepping into the role of CMO in 2023. Prior to this, he was a VP of Growth Product & Marketing at Good Eggs. He also spent 6 years at TrueCar in various roles, including Senior Director of Strategic Partnerships & Marketing and VP of Customer Acquisition.
Kathy Tsitovich
(Chief Corporate Development & Partnership Officer)Prior to joining LegalZoom in 2020, Kathy spent 21 years at Intuit. While there, she held a number of roles, including VP of Consumer Group and Business Development.
Aaron Stibel
(CBO & CCO)Alongside LegalZoom, Aaron is a Founding Partner at Bryant Stibel, a Board Member at RBmedia, and an Advisory Board Member at Tufts University.
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