IT Support Specialist, quip
$65-75k
Oral care products, advice, and services
Job no longer available
Oral care products, advice, and services
101-200 employees
Job no longer available
$65-75k
101-200 employees
Company mission
To change oral care habits from a have-to chore to a want-to ritual.
Role
Who you are
- 1-3 years working experience in a user-facing technical support role (Help Desk, Desktop Support, etc.)
- An Associate/Bachelor’s Degree or equivalent professional certification in a related field (Information Technology, Information Systems, Computer Science, etc)
- Strong understanding of computer hardware, software, & cloud/SaaS technologies
- Familiarity with performing upgrades and repairs of physical hardware (RAM, hard drive replacement, etc)
- Familiarity with IP networking technologies and troubleshooting techniques
- Ability to work independently with strong attention to detail
- Excellent customer service and interpersonal communication skills
- Ability to support and troubleshoot issues with Microsoft Windows and Apple macOS workstations, mobile devices, and web-based SaaS services
- Ability to reasonably travel to our Brooklyn, NYC based office as needed (hybrid position)
- Experience with Google Workspace and Microsoft 365/Azure platforms
- Ability to lift 20+ lbs
- Bonus: A+/Net+/Security+ or equivalent certifications
- Bonus: Experience with endpoint management/MDM technologies (InTune, JAMF, etc)
- Bonus: Familiarity with HIPAA/HiTECH/GDPR compliant regulations and procedures
What the job involves
- The ideal candidate will ensure that our technical operations and processes are top-notch as we tackle our mission to improve oral care for everyone. You will work closely with the Information Technology Manager as a member of the Operations team to ensure the technical infrastructure, equipment, and services meet company standards and allow for a productive environment
- This role reports to the Information Technology Manager
- Conduct break/fix troubleshooting for office-based and remote staff members (Tier 1/Tier 2 Help Desk)
- Diagnose and resolve local network infrastructure issues (Routers, switches, wireless access points, etc)
- Manage hardware inventory and provisioning new workstations as required
- Following established onboarding/offboarding procedures for new hires and departing employees
- Document support actions in a JIRA-based ticketing system
- Engage external/SaaS vendors to escalate product support as required
- Train users in the use of approved technology solutions
- Identify opportunities to improve and update software and systems
Our take
Consumer product companies have long dominated their space with little competition or pricing pressure. However, technological innovation and an increased awareness of the importance of dental hygiene calls for innovation in the dental care industry.
quip is doing just this by producing innovative dental care products that are sold direct-to-customer as an automatic subscription service. While companies such as Shyn, Goby and Buck Brush Co. present competition in the electronic toothbrush industry, Quip’s partnership with Target demonstrates it could be ahead in the race.
The company has raised funding of over $160M to date, which has been invested into expanding its global footprint whilst scaling its personal care platform. It also acquired several smaller companies such as Toothpic and released its own electric toothbrush, described as "industry-disrupting" due to its three-month battery life. With these achievements under its belt, the future is one of great excitement for the company.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2024
$15.5m
LATE VC
Aug 2021
$100m
SERIES B
Total funding: $167.8m
Company HQ
Fulton Ferry District, NY
Leadership
Lauri Kien Kotcher
(CEO)Joined quip in 2023 as CEO. Previously the CEO of The Shade Store and Hello Products. They also served as a Senior Advisor at L Catterton, as a CMO and SVP of Global Brand Development at Godiva Chocolatier, as a Managing Director at Lehman Brothers, and as the Head of Global Marketing at Pfizer Consumer Healthcare.
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