Global Account Director, PlayStation

Senior Manager

Salary not provided

Expert level

Los Angeles

San Francisco Bay Area

1 day a week in office

Gaming and digital entertainment provider

Open for applications

Gaming and digital entertainment provider

1001+ employees

B2CGamingEntertainmenteSports

Open for applications

Salary not provided

Expert level

Los Angeles

San Francisco Bay Area

1 day a week in office

1001+ employees

B2CGamingEntertainmenteSports

Company mission

To create a gaming experience without barriers that fits the needs of players of all abilities.

Job

Company

Role

Who you are

Advanced Degree in Business, Marketing, or commensurate relevant experience
10+ Years of experience in Sales, Account Management, Publisher Relations and other relevant service-oriented roles that manage revenue, especially with large AAA enterprise partners
5+ Years of proven team management experience and mentorship of 6+ team members. (A bonus if teams are global multi-cultural)
Business Planning and Revenue Management expertise, with the ability to create and execute account plans and business cases
Strong communication (verbal and written) and interpersonal skills to translate ambiguous situations or information into clear and actionable solutions
Passion for providing a stellar partner support, experience and producing high quality work
Experience working in Media, Entertainment, High-tech or other associated verticals a plus

What the job involves

The Sr. Manager, Global Account Director is a critical leader within the Global Account Management Organization
Reporting to the Head of Strategic Accounts, the Global Account Director defines and sets strategic long-term objectives to deliver key commercial KPIs, Sony Interactive Entertainment priorities, and essential initiatives while ensuring a long-term healthy partner relationship
The Global Account Director leads from the front, creating a supportive and collaborative environment focused on delivering success for their partners and team
They will lead the Account Management team’s prioritization to provide the highest level of service for the strategic partner account and team
This role requires a tenured enterprise-level professional capable of representing SIE at the highest levels across their dynamic market segment
Provide excellent direct management / mentorship of the team, driving a culture of ownership and engagement, and providing support that enables the team to be successful in their roles
Manage a highly skilled global team (6+) of Global Account Managers and Go-to-Market Strategists across San Mateo, London and Tokyo
Serve as the owner for the holistic partner business with PlayStation, orchestrating smooth hand-off of operational needs where appropriate
Ensure Partner needs are being met by internal teams and provide leadership and guidance as needed
Maintain executive-level relationships and foster deep connections across the partner organization
Develop & maintain comprehensive knowledge of all aspects of the Partner’s business, portfolio, and long-term strategic vision
Develop, own and execute external/internal business reviews, monthly/weekly team meetings, Business Performance Reviews, with a priority of sharing learnings across partners and peer account teams globally. (JBRs, JBPs, Content Lifecycle Plans, Performance Reviews, Post-Mortems, and overall governance)
Work with Head of Strategic Accounts and Sony Interactive Entertainment (SIE) Executive Leadership to understand market dynamics, shifting consumer demands, and adjust strategic priorities and plans to meet future market needs
Embrace SIE operating models, support plans and drive overall cadence of the business to deliver Strategic Account KPIs annually
Analyze and forecast commercial potential for the portfolio in collaboration with cross-functional teams, helping to set expectations internally of the market, release slate, and overall status of the business
Generate, own and execute long term enterprise-based strategic plan for PlayStation’s business within the market and develop the business case for any incremental support in conjunction with Partner Commerce Team
Responsible for Partners overall Partner Health, a key indicator of performance as the senior liaison
Build consensus and support with other Senior Managers when establishing best practice methodology

Our take

Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - PlayStation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionise gaming, featuring new technology that will create improvements across the board.

As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.

PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.