Europe Enablement Business Partner, Sprinklr
Unified-CXM platform
Be an early applicant
Unified-CXM platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Strategic thinker & with ability to deliver tactical execution
- Qualified enablement experience, ability to design, build and execute enablement programs
- Knowledge of adult learning techniques
- Proven experience in project management and team facilitation, preferably in a product introduction or new product development role
- Experience as a salesperson or supporting sales teams
- Strong understanding of product lifecycle processes and project management methodologies
- Excellent organizational skills with the ability to manage multiple projects simultaneously
- Exceptional communication and interpersonal skills, with the ability to work collaboratively across cross-functional teams
- Detail-oriented mindset and a commitment to delivering high-quality results
- Problem-solving skills with the ability to navigate complex challenges and drive solutions
- Knowledge of sales methodologies MEDDIC, MEDDPICC, force management, etc
- Experience in working with Sharepoint, Seismic, Salesloft, Allego, HubSpot, Mindtickle or similar is a plus
- Familiarity with human-centred techniques, visual thinking, design thinking, ability to prepare, execute and follow up on workshops
- Defining & Measuring Enablement Success via Metrics - Kirkpatrick's Model
- Experience in leadership (building and growing teams in technology industry)
- Qualified experience in building/delivering and understanding the importance of onboarding
- Experience in sales, SC or success functions
- Human centred techniques, visual thinking, design thinking, ability to prepare, execute and follow up on workshops
What the job involves
- We are seeking a dynamic and experienced Europe Enablement Business Partner to coordinate global Field Enablement initiatives within our organization
- As a Field Enablement Project & Tools Manager, you will oversee the entire field enablement intake request process, manage the field events calendar, and implement projects from initiation to completion
- You will oversee, design and run Field Enablement programs and secure their effectiveness and productivity
- Your role will ensure effective collaboration with cross-functional teams, including Product Management, Product Enablement, Sales Enablement, Sales Operations, Revenue Management, Digital Transformation, Product Marketing and Revenue/ Field Org
- You will allocate tasks, coordinate agreed actions, and ensure completion to enhance overall sales effectiveness and business retention
- Your strong facilitation and project management skills, attention to detail, and ability to manage complex timelines will be critical to the success of our Enablement efforts
- Manage and streamline the intake process for field enablement requests for onboarding and continuous learning programs
- Collaborate with cross-functional stakeholders to gather requirements and prioritize initiatives
- Develop a structured system for running and evaluating field enablement impact. Defining & Measuring Enablement Success via Metrics
- Oversee the field events calendar, ensuring alignment with overall business objectives
- Develop and execute end-to-end project plans for field enablement initiatives
- Work closely with cross-functional teams, including Success, SC, Renewals, Sales, Marketing, Product, Sales Ops and Enablement to ensure alignment with field enablement goals
- Allocate roles and responsibilities effectively, fostering a collaborative and results-driven environment
- Facilitate communication and coordination to ensure timely completion of agreed-upon actions
- Oversee the selection, installation and provisioning of Enablement tools to optimize Field effectiveness and productivity
- Contribute to definition and collection of performance metrics
- Up to 40% travel
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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