Customer Development Representative, Jobber
CA$58.3k
+ Equity
Job tracking and customer management software for home service businesses
Be an early applicant
Job tracking and customer management software for home service businesses
1001+ employees
Be an early applicant
CA$58.3k
+ Equity
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Previous customer service experience. If you love people and want to create best-in-class experiences, this position is for you
- The ability to be a self-starter. You will likely dial over 100 calls per day to effectively support the process. You’re energized by a fast pace and high volume
- Drive and tenacity. Not every customer will say yes. You’re motivated to consistently achieve results and maintain momentum
- Strong collaboration skills. You can build relationships quickly and work closely with peers, Onboarding Specialists, and leadership to understand what’s working and what isn’t
- The ability to adapt and pivot. We’re an agile company, and priorities can evolve as we learn
- Resilience in routine work. You know how to stay focused, set personal milestones, and break down larger targets into manageable pieces
- Strong communication skills. You actively listen, ask thoughtful questions, and clearly understand customer needs
- An innovative mindset. You’re motivated to improve existing processes and help shape how we support customers as this role continues to evolve
What the job involves
- Our Success team works together with other teams and stakeholders to bring our company values to life for our customers
- By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber
- The Customer Development team at Jobber has the mission of connecting the right people with the right resources at the right time
- This means ensuring customers are set up with the support they need throughout their journey—whether they’re just getting started with Jobber, entering a new stage of growth, or reaching an important milestone
- Customer Development Representatives guide service providers through their next step via short, impactful outbound conversations, helping customers understand their options and connect with onboarding, training, or other resources that will set them up for success
- In addition to outbound calls, the Customer Development team supports customers by moderating workshops and helping answer questions through live chat
- These interactions ensure customers can access critical training resources when it matters most and contribute to a smooth, well-supported onboarding experience
- Reporting to the Sr. Manager, Customer Growth Programs, the Customer Development Representative is one of the first touchpoints for customers who purchase or upgrade Jobber
- Understanding customer needs and quickly triaging them to the right resources is critical, as many of our customers are busy and have limited time for training
- You’ll work within customer constraints to find the best onboarding options while clearly positioning the value of training
- Success in this role is measured through a combination of consistent outreach, strong booking and attendance outcomes, and high-quality customer handoffs that set customers up for success
- High performers also contribute by identifying opportunities to improve how we reach, engage, and support customers
- You’ll be trusted to use sound judgment in customer conversations and encouraged to suggest improvements to how we engage customers over time
- Your insights into customer needs and the post-sale journey will help shape future outreach strategies, identify opportunities to connect at key milestones, and support our mission of providing onboarding opportunities to all customers
- In addition to customer outreach, you’ll support scheduled 1-many training workshops as a moderator—ensuring smooth execution by answering questions via live chat and escalating larger inquiries to the host when appropriate
- You’ll also provide post-session insights to product and leadership partners and collaborate with the Customer Onboarding Program Manager to influence the ongoing development of our 1-Many programs
- This role offers exposure to multiple parts of the post-sale customer journey and the opportunity to build skills that support growth into other customer-facing or program-focused roles at Jobber
- Book calls with Onboarding Specialists for new Jobber customers, clearly positioning the value of onboarding sessions and driving strong attendance rates
- Handle objections by matching customer concerns to Jobber solutions and articulating the value of training to achieve consistent booking results
- Complete a high volume of daily interactions (90+) to reach the maximum number of customers efficiently and effectively
- Support inbound internal inquiries related to bookings, onboarding specialist coordination, or scheduling needs from teams such as Support or Sales
- Support 1-many workshops as a moderator on camera during live, 1-hour sessions (1–5 sessions per week)
- Communicate closely with Onboarding Specialists to ensure a consistent, high-quality customer experience
- Share customer feedback through appropriate channels in a timely manner with relevant teams
- Track accurate and consistent information in existing tools to support smooth onboarding experiences and reliable reporting
- Contribute to team initiatives and projects as capacity allows while prioritizing daily customer outcomes
- Continuously develop skills through feedback from peers and leaders
- Collaborate with leadership and peers to brainstorm, plan, and execute experiments that test new ways of reaching customers and communicating the value of onboarding
- Bring genuine care, energy, and new ideas to continually improve how we support customers at this stage of their journey
- The standard shift for this role is Monday to Friday from 8am to 5pm. There may be flexibility to adjust start and end times by up to one hour to accommodate scheduling preferences, within your local timezone
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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