Technical Onboarding Specialist, Aiven
+ Equity
Open source cloud data management platform
Be an early applicant
Open source cloud data management platform
501-1000 employees
Be an early applicant
+ Equity
501-1000 employees
Company mission
Aiven aims to be the world’s leading cloud data platform – by making developer’s lives better.
Role
Who you are
- Technical Expertise: Solid understanding of cloud technologies, data infrastructure (databases, messaging systems, etc.), and API integrations. Familiarity with open source technologies is a plus
- Process-Oriented: Strong ability to design, implement, and optimize processes, with a focus on efficiency and scalability
- Communication and Presentation: Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly and concisely to both technical and non-technical audiences
- Customer Focus: A passion for helping customers succeed and a commitment to providing a positive onboarding experience
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues
- Experience: 2+ years of experience in a technical onboarding, customer support, or solutions engineering role
Desirable
- Experience with Aiven's products and services
- Familiarity with customer success best practices
- Experience with onboarding automation tools
- Scripting or programming skills (e.g., Python, Bash)
What the job involves
- As a Technical Onboarding Specialist at Aiven, you will be the primary point of contact for new customers during their technical onboarding journey
- You will be responsible for developing and executing onboarding processes that enable customers to quickly and effectively integrate Aiven's services into their infrastructure
- You will combine your technical expertise with excellent communication skills to guide customers towards success
- Design and implement standardized onboarding processes and materials (documentation, tutorials, etc.) for different customer segments and use cases
- Continuously evaluate and improve onboarding workflows to optimize efficiency and customer satisfaction
- Develop and maintain internal knowledge bases and resources related to customer onboarding
- Guide new customers through the technical onboarding process, providing personalized support and addressing their specific needs
- Conduct technical workshops and training sessions to educate customers on Aiven's products and services
- Assist customers with the configuration and integration of Aiven services into their existing infrastructure
- Troubleshoot technical issues and escalate complex problems to internal engineering teams as needed
- Work closely with Sales, Support, and Engineering teams to ensure a seamless customer experience
- Gather feedback from customers and internal stakeholders to identify areas for improvement in the onboarding process
- Explore and implement tools and automation to streamline the onboarding process and improve efficiency
- Contribute to the development of internal tools and scripts to automate common onboarding tasks
Salary benchmarks
Our take
Cloud computing presents massive implications for the way businesses use data, with cloud-based databases ensuring high uptime, frictionless scalability, and simple software integrations. However, achieving this requires setting up cloud databases in the first place, an obstacle that can be incredibly tough and prevent companies from migrating to cloud-based data infrastructure altogether.
Aiven provides an open-source cloud data management platform, allowing users to easily set up cloud databases, access cloud tool integrations, automate data infrastructural management, and control data security within a single platform. The platform integrates directly into open source data services such as Apache Kafka and OpenSearch, supports multi-cloud deployments, and includes built-in compliance, encryption, and end-to-end security features. In 2023, it added AI-powered data optimisation capabilities via its integration of EverSQL's engine into its products.
Whilst various companies are tackling the difficulties of setting up cloud databases, Aiven has smartly taken more of an all-in-one approach, tackling everything from the building and managing of databases to software integrations, multi-cloud hosting, and security. The company claims that its cloud data solutions can massively reduce the amount of time, money, and resources that businesses must spend to migrate to cloud-based data infrastructure.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$210m
SERIES D
Oct 2021
$60m
SERIES C
Total funding: $420m
Company benefits
- Stock options for permanent employees
- Training/language courses & Aiven library
- Flexible work/life balance
- Private health and dental care
- Proper equipment to do your job
- Office snacks
Company values
- We are open 💡 Open to any new idea. Open to inspiration from every colleague and experience. Openly supporting the open source community that helped make us who we are. At Aiven, we don’t just look ahead. We look around. Take it all in, and put ourselves out there. We think sideways, speak up and grow freely. Working in teams. Working with leaders. And leading ourselves. Left, right, forwards, upwards. We open up our industry in every direction.
- We are owners 💯 Owning our decisions. Owning our mistakes. Owning the places they take us. Whatever we’re doing, we commit to the journey. It’s not always a straightforward path, and we often have to leap without knowing where exactly we’ll land. But that’s what thinking sideways is all about. With other Aiveners beside us, we take responsibility for our actions, and take pride in our achievements.
- We are courageous 🧑‍🚀 The courage to take on any challenge. The courage to take calculated risks. The courage to drive changes, not resist them. Our future holds great opportunities . So we need to be bold, think sideways, and evolve. And when you’re surrounded by inspiring colleagues, fascinating problems and opportunities left, right and centre, evolution comes naturally.
Company HQ
Kamppi, Helsinki
Articles
Leadership
Oskari Saarenmaa
(CEO)Senior Software Engineer and Software Architect for F-Secure Corporation from 2002 to 2011.CEO and Software Architect of Ohmu Ltd. from 2010 to 2016.
Heikki Nousiainen
(CTO)Experience as Information Security Specialist for TietoEnator. Lead Software Architect for F-Secure Corporation from 2008 to 2015.
Hannu Valtonen
(CPO)Experience as Senior Software Engineer and Lead Architect for F-Secure Corporation. Software Architect and Partner of Ohmu Ltd. since 2010.
Mika Eloranta
(Chief Architect)Experience as Lead Software Engineer and Architect for F-Secure Corporation from 1998 to 2011. Software Architect and Partner of Ohmu Ltd. from 2010 to 2016.
Share this job
View 9 more jobs at Aiven