Sales Engineer, Kiteworks

• A Kiteworks Sales Engineer is a pre-sales expert, deeply technical with great customer skills who is committed to solving prospects and customers problems and pain points using a consultative approach
• When it comes to deploying enterprise software, you are the guru; this can be demonstrated by a track record of happy, referenceable customers
• They appreciate your technical acumen and your diligence: no details about a customer project get by you
• Language Skills: Multilingual, fluent in both French and English minimum
• Education: Degree in Computer Science, Mathematics (or equivalent) or 4+ years of relevant experience in customer success / sales engineering (minimum 2 years sales engineering)
• Customer Skills: Exceptional customer soft skills
• Cybersecurity Knowledge: Strong familiarity with key cybersecurity concepts (WAF, IPS, IDS, firewalls, proxies, encryption, system hardening as a minimum)
• Information Security Knowledge: Strong familiarity with key information security concepts (e.g., phishing, social engineering, etc.)
• Communication Skills: Strong verbal, written, and organizational skills with an ability to interact favorably with customers. Must be personable and possess a high level of personal integrity
• Initiative: Independent, self-starter who takes responsibility for the results of their Sales Pod and can think outside the box to provide custom solutions when needed

Desirable

• As our key technical advisor and product advocate, you will actively drive and manage the sales process from technology evaluation through to Customer Success
• You will engage with prospects to help them understand the solutions Kiteworks can provide an organisation
• Customer Education: Educate prospective customers about the solutions the Kiteworks platform offers; present market comparisons of our competitors to demonstrate the advantage of choosing Kiteworks
• Technical Consulting: Provide intensive pre-sales technical consulting to the sales staff and prospective Kiteworks clients, participating in online demonstrations of our product, conference calls, and onsite visits
• Sales Process: Drive the pre-sales process with a goal of closing business and increasing the dollar value of the PO through a consultative and collaborative approach with the prospect, including driving POV/POC projects. Document success criteria and ensure all business requirements are met using the application
• Proposal Support: Consult with the Regional Sales Manager during the proposal process to ensure that all technical information and recommendations address customer requirements
• Support: Support Account Management, Marketing, Customer Success, and customers to ensure newly released features are understood & how they might increase the value of existing installations
• Market Feedback: Document market feedback and collaborate with Product Management to ensure future iterations of the Kiteworks platform fit our client’s business needs
• RFP/RFI Responses: Provide product responses for RFPs/RFIs. Own the process from start to finish
• Travel: Travel to customer, prospects & channel partner sites up to 50% of the time
• Training: Participate in team training, coaching, mentoring, and other activities
• Presentations: Presenting in webinars & in person at events
• Escalation Management: Managing/owning escalations to support, product, or other teams to maximize the success rate of POV/POCs
• Product Development: Maintain an active role in providing feedback to product management, participating in PM summits to help drive the strategic development of the Kiteworks technology based on customer needs
• Willingness to Learn: Be willing, eager & ready to learn and grow!