Machine Learning Engineer, Cresta
Virtual Agents
Offers equity
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
Offers equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Bachelor's Degree in Computer Science, Mathematics or related field, or equivalent professional experience
- 3+ years of hands-on industry experience with AI and machine learning, preferably 1+ years of hands-on experience in working with LLMs in production environments
- Strong knowledge of basic machine learning concepts and methods, especially those related to NLP and GenAI
- Practical knowledge and expertise in modern machine learning frameworks and technologies (e.g. PyTorch, Tensorflow, Hugging Face, NumPy)
- Strong problem-solving abilities, ability to work collaboratively with cross-functional teams and a passion for bringing AI solutions into real-world use
What the job involves
- At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers
- We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable
- This role will involve hands-on work on cutting-edge projects, requiring innovative and passionate machine learning engineers who can bring research into practical, scalable applications
- As a Senior Machine Learning Engineer, your goal will be to take AI Agents from the realm of research and bring them into practical, real-world use cases
- This includes developing and deploying proprietary LLMs, scaling AI solutions, and addressing key challenges such as evaluation and reliability
- While we’re focused on real-world application rather than pure research, you’ll be working with some of the most advanced technologies in the GenAI space
- This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments
- Design, develop, and deploy Cresta’s AI Agent solutions and proprietary models
- Focus on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios
- Collaborate with cross-functional teams including front-end and back-end software engineers to integrate AI Agents into Cresta’s customer solutions
- Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases
- Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s AI Agents
- Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company values
- Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
- Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
- Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
- Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
- Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
- Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.
Company HQ
University South, Palo Alto, CA
Articles
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