Enterprise Relationship Manager, DUCO

• Passionate about working with large scale customers and helping them define and maximise ROI
• Solid experience of account management in the financial services market (even better if you’ve had experience with capital markets software products) and evidence of your success
• Track record and examples of retaining and expanding revenue in banks, asset managers and financial services companies
• Track record and examples of growing relationships and ACV across groups and business lines within an organisation
• Proven upsell and cross-sell pipeline creation and closing experience
• The ability to listen carefully, understand needs and build trusted relationships, at the senior executive level in large complex organisations
• The ability to articulate value calmly and effectively and help customers understand the benefits of adopting more of Duco’s solutions including putting business cases together
• Exceptional presentation and communication skills, so you can articulate value and ROI to senior stakeholders
• Comfortable owning a target and delivering against said target

Desirable

• We are seeking an experienced Account Manager to join our Enterprise Relationship Management team and support Duco’s growing Enterprise business
• Reporting to the Head of North America Enterprise Relationship Management and working closely with the commercial organisation, you will be responsible for the overall retention and growth of Duco’s largest customers
• Working with the most senior business stakeholders to align on business objectives and develop plans for growth and success
• Walking the halls of the customer to identify additional areas of expansion and establish relationships with new stakeholders
• Forming and maintaining account growth and expansion plans
• Creating, nurturing and closing opportunities with existing and new business stakeholders
• Creating and Managing upsell and cross-sell pipeline in Salesforce
• Completing RFPs for existing customers
• Owning the renewal of these accounts
• Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts
• Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured
• Being the voice of the customer within Duco. Working closely with Product leadership to drive the strategic roadmap
• Working with Marketing to advance Duco’s customer advocacy agenda via customer testimonials, webinars, roundtables, and more
• Navigating relationships cross functionally
• This is who you'll be working with:
• Member of Exco (acting as Executive Sponsor on the account)
• Enterprise Relationship Associate (responsible for the day to day success of the customer)
• Commercial teams across USA, UK, Europe and Singapore
• Collaborating with stakeholders across Services, Product, Legal, Infosec etc

• Due to the global distribution of our staff, all interviews are being conducted via Google Meet video conferencing
• Our hiring process is usually three-four stages, including an initial conversation, an interview with the hiring manager, and one or two final-stage interviews