Account Manager, Upside
$92-105k
+ Commissions + Equity
Mobile reward application for retail spending
Open for applications
Mobile reward application for retail spending
201-500 employees
Open for applications
$92-105k
+ Commissions + Equity
201-500 employees
Company mission
To advance the economic power of people living and working in the real world.
Role
Who you are
- 3+ years of client facing experience, including at least 2 years working with accounts in technology environments
- Bachelor’s degree required
- Demonstrated success driving retention, growth, or expansion within client relationships
- Clear and confident communication skills, with the ability to present insights effectively to both formal and informal audiences
- Analytical ability to translate data into clear insights, recommendations, and compelling client narratives
- Organizational and project management skills, including timeline management, client communication, and report interpretation
- Commitment to continuous learning and professional development, with curiosity about how the business works and how to improve it
- A proactive, startup oriented mindset with a willingness to step beyond defined responsibilities and contribute to new initiatives as the business evolves
- Experience working with the restaurant or grocery industry, or within a two sided marketplace, is a plus
- Ability to travel up to 20%
What the job involves
- Upside is adding an Account Manager to support emerging accounts in our fast growing restaurant and grocery verticals
- In this role, you will build deep knowledge of the Upside platform, coordinate closely with internal teams, and strengthen retailer relationships through insightful reporting and exceptional service
- Reporting to the Senior Director of Account Management, you will partner with teams across analytics, product, marketing, and operations to ensure retailers see measurable value from Upside and to support continued business growth
- Own day to day management of retailer partnerships from onboarding through ongoing growth, building trust and long term value throughout their relationship with Upside
- Improve account retention through platform education, using customized decks and data driven insights to help clients understand and grow their performance
- Identify and close expansion opportunities, including long term agreement conversions
- Proactively identify and address issues before they become churn risks
- Lead monthly business reviews with retailer partners, translating raw data into performance reports, case studies, and actionable insights
- Maintain strong account health across multiple levels of client organizations, including senior leaders within mid market and enterprise accounts
- Support Strategic Account Managers on key partnerships
- Partner with teams across analytics, product, marketing, and operations to improve retailer outcomes and help inform how Upside evolves the platform and client experience
- Identify opportunities to improve processes, reporting, or client engagement approaches as the team and business continue to scale
Our take
Loyalty systems, vouchers, and other special offers have a proven track record at winning over new customers for businesses. However, customers can be reluctant to sign up due to the sheer number of these schemes. Upside exists to unify these loyalty schemes with a single flexible reward app.
While retail reward platforms are nothing new, Upside functions more like a marketplace, linking participating businesses to potential customers. It also rewards customers with cash back on eligible purchases, a more flexible reward than is traditional in loyalty schemes.
With over 50,000 businesses enrolled and 30 million app users, Upside has grown into a major player in this sector. The company is well-funded and ever-expanding its offering, with a product that is increasingly appreciated by consumers in an expensive world, as well as the businesses who depend on their custom.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$65m
SERIES D
Total funding: $65m
Company benefits
- Health and Wellness - We’re happy to provide our team members with generous health, vision, and dental insurance options
- Lunch - We cover the cost of lunch everyday for team members onsite to enhance our team building and encourage collaboration. Plus local restaurants appreciate it!
- Stock Options - Our team’s success is our company’s success, and we should all have a stake in that. We’re glad to offer our team members valuable stock options
- Unlimited PTO - Yes, you read that right. When you need time off, we’ve got you covered
Company HQ
Dupont Circle, Washington, DC
Leadership
Alex Kinnier
(CEO & Co-Founder)Experience as Group Product Manager for Google from 2005 to 2008. Senior Vice President of Products and Engineering for Opower from 2012 to 2015.
Wayne Lin
(CPO & Co-Founder)Experience as Product Manager for Google from 2005 to 2010. Vice President of Product Management & Analytics for Opower from 2010 to 2015.
Rick McPhee
(Co-Founder)Experience as Vice President of Engineering for HP's Fortify Software from 2008 to 2012. Senior Vice President of Engineering for Opower from 2012 to 2015.
Joanna Kochaniak
(Engineer & Co-Founder)Experience as Programmer Analyst for the Institute for Physical Sciences from 2007 to 2010. Lead Software Engineer for Opower from 2010 to 2015.
Jan Rubio
(Designer & Co-Founder)Experience as Research Assistant for George Washington University from 2009 to 2011. Senior Software Engineer for Opower from 2011 to 2016.
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