Technical Support, Henry Schein One

CA$55.4-75.2k

Junior and Mid level

Vancouver

2 days a week in office (Our office is located across from Guildford Mall, in Surrey, BC.)

Helping dentists deliver care to patients

Job no longer available

Helping dentists deliver care to patients

1001+ employees

B2BSaaSDentistry

Job no longer available

CA$55.4-75.2k

Junior and Mid level

Vancouver

2 days a week in office (Our office is located across from Guildford Mall, in Surrey, BC.)

1001+ employees

B2BSaaSDentistry

Company mission

To shape the future of how millions of patients interact with their dental practice and solve tough, real-world problems by continuously innovating in the product space.

Job

Company

Role

Who you are

2 years’ experience in a client-facing application technical support role
A degree or diploma in a post-secondary technical program or related experience in supporting an applications backend
Experience with relational database platforms writing SQL Queries, Packages, Procedures, Functions, Views, and Triggers
Exceptional customer-focused attitude, with strong verbal and written communication skills
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a high-pressure environment
Knowledge of Database connections, table linking, formulas, groups, summaries, and parameters

What the job involves

We are looking for a Technical Support Analyst who is passionate about continuous learning, brings strong software support experience and adopts a collaborative approach to problem-solving
Providing excellent front and back-end application technical support via phone, email, and support portal
Providing technical support on the use and maintenance of our application to I.T. Personnel, Database Administrators, System Admins, and end-users
Creating, supporting, and debugging SQL Queries, Packages, Procedures, Functions, Views, and Triggers
Consistently delivering exceptional service experiences with clients
Effectively managing and taking ownership of a case queue
Consistently using active listening skills with a focus on capturing client needs, urgency, and issue details
Consistently using soft skills in both oral and written communication
Replicating issues reported by clients and working with Quality Assurance and Development teams to deliver solutions
Performing simple data management tasks for clients, including data correction, import, and manipulation
Documenting actions taken on support incidents and logging resolutions in a clear and concise manner
Creating client-facing knowledge base articles from resolved support cases

Our take

Henry Schein One creates software to improve the lives of dentists and their patients. The company was formed in 2018 as a joint venture between Henry Schein and Internet Brands and offers a range of software solutions designed to improve the efficiency and productivity of dental practices.

A Fortune 500 company, Henry Schein has over 1 million customers globally with over 300 solutions that improve operational success and clinical outcomes. Their solutions include the UK’s market-leading cloud-enabled practice management software, Dentally.

Recently the company has partnered with VideaHealth to introduce AI-enabled dental X-ray tools. Due to the surging impact of AI in recent years, Henry Schein One is committed to investing in AI solutions in order to provide greater value for dental practices and their patients.

Steph

Company Specialist at Welcome to the Jungle

Insights

11% employee growth in 12 months

Glassdoor (3.2)

Company

Company benefits

Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Paid Parental Leave
Short Term Disability
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities

Company HQ

American Fork, UT

Leadership

Brian Weatherly

(CEO)

Previously President of International Practice Solutions at Henry Schein Inc and was CEO at Software of Excellence Int. Ltd.

Michael Lugassy

(Vice President & CFO)

Previously Vice Preident and Interim CEO at Henry Schein, was a Senior Director at Verint Systems and was the Director of Finance at Arrow Electronics.

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