IT Operations Analyst, Harvey

• This is a role ideal for someone with past experience in a fast-paced environment who is ready to make an impact
• 3+ years of experience in IT support experience in a fast-paced startup or tech environment
• Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management
• Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
• Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) that goes beyond basic helpdesk troubleshooting
• Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders with patience and clarity
• A proactive, employee-first mindset—you notice problems before they're reported and take initiative to fix them
• Comfort working in a high-growth, ambiguous environment where priorities shift and resourcefulness is essential

Desirable

• We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our New York City office
• This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey
• The IT Operations Analyst joins Harvey's BizTech team to deliver seamless, high-touch technology support that keeps employees productive across a fast-moving AI company
• The team's mission is to ensure every Harvey employee—from new hires to senior leadership—has frictionless access to the tools and systems they need to do their best work
• This role drives day-to-day IT operations while contributing to automation, process improvement, and systems integration initiatives that scale support as the company grows
• They partner closely with engineering, security, and cross-functional stakeholders to maintain reliable, secure infrastructure across Harvey's global offices
• It is an opportunity to shape IT operations at a defining moment for legal AI—where initiative, technical curiosity, and a service-first mindset have outsized impact
• You’ll handle employee onboarding, lifecycle tasks, and aid employees with technology issues and workplace technology (A/V)
• Create a great employee experience through hands-on IT support for employees in our New York City office
• Support onboarding and offboarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely
• Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy
• Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement
• Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack
• Collaborate with the IT team on automation, documentation, and process improvements