HR Operations, KAYAK
$70-80k
This role is eligible to be considered for an annual bonus
3+ days a week in office (Cambridge, MA)
Travel search engine
Be an early applicant
Travel search engine
1001+ employees
Be an early applicant
$70-80k
This role is eligible to be considered for an annual bonus
3+ days a week in office (Cambridge, MA)
1001+ employees
Company mission
To help millions of travelers around the globe make confident travel decisions.
Role
Who you are
- HR Experience: 2+ years of experience working in an HR role with a focus on HR Operations, HRIS management and HR process improvement, preferably in a multi-national or global company
- HR Knowledge: Solid understanding of HR best practices, HRIS systems, and HR operational processes. Open to learn more about APAC and EMEA countries
- Analytical Thinking: Uses analytical skills to understand and investigate employee issues and can apply the correct processes or procedures. Has effective problem-solving skills to address HR inquiries and seeks guidance for more complex cases. Understands when to escalate potential problems
- Productivity: Can proficiently manage diverse HR tasks, interpret policies and processes accurately and independently, prioritise effectively, handle multiple tasks and conflicting priorities and meet deadlines for projects and special requests
- Communication: Can communicate professionally and effectively - both verbally and in writing. Has the ability to provide clear and concise responses to employees, and the response addresses the inquiry and anticipates potential questions
- Teamwork: Is able to gain trust and build relationships with immediate and wider teams and collaborates effectively. Is a solution-oriented team player who is a self-starter and can work independently and as part of a global team
- Leadership: Continues to find opportunities to learn about areas of specialism and demonstrates a curiosity about different regions, cultures, legislation, and ways of working. Takes the lead on routine day-to-day responsibilities by finding answers to issues that arise
What the job involves
- As an HR Operations Specialist, you will play an important role in supporting the global workforce and broader HR team
- You will support all regions with day-to-day business activities associated with people-related systems, processes, policies, and procedures
- The People Operations team at KAYAK is all about improving the employee experience while always considering efficiency and scalability
- Support the global workforce by providing prompt and effective responses to inquiries via Zendesk, in line with company SLAs
- Understand the escalation point for more complex queries and issues
- Support the global workforce by troubleshooting Workday HRIS system relating to HR life cycle processes, and employee and manager self-service functionality via our Zendesk platform
- Assist in the processing of employee lifecycle processes in Workday, including hires, onboarding, offboarding, role changes, and leave requests, creating a positive employee experience
- Conduct orientation sessions on a rotation basis for new hires in NORAM
- Serve as a point of contact for new hires during the onboarding process, addressing any questions and providing guidance as needed
- Assist with the contracting, onboarding, and contract extension processes for Contractors, partnering with managers to ensure onboarding requirements are met
- Support activities relating to payroll, benefits administration, background checks and identity checks across all regions
- Maintain up-to-date employee records and Workday data, ensuring data is accurate and up to date at all times
- Assist in Workday data audits across all regions
- Contribute to the continual development and enhancement of processes in Workday
- Participate in team-identified projects/initiatives and any ad hoc projects
Our take
KAYAK is a travel agency and metasearch engine owned and operated by Booking Holdings. KAYAK processes over 6 billion queries across its platforms each year for travel information - as one of the world’s leading travel search engines, KAYAK searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages. It offers a variety of tools and features such as KAYAK trips, explore, and price forecast.
There’s been speculation over the years about online travel companies getting into the hotel business and KAYAK is no exception. The company is expanding its hospitality offerings beyond its traditional hotel referral and booking services but despite speculation through the 2020s, has stopped short of opening hotels under its own brand, preferring to partner with preexisting companies on their hotel tech.
Since being acquired by Booking Holdings, the global leader in online travel, in 2013, KAYAK has continued to expand and innovate, enhancing the travel experience for users all around the world. And now KAYAK manages a portfolio of metasearch brands including SWOODOO, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. With the aim to make it easier for everyone to experience the world - it now operates sites in more than 70 countries and territories.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Work flexibly: Our global flexible work policy lets our teams decide if they head into one of our offices or work from anywhere else
- Team-wide time off: Most of our team disconnects at the same time each year to recharge and reconnect
- Global volunteer week: Take VTO (Volunteer Time Off) to support the organizations and charitable efforts you believe in
- Wellness: We take care of each other - providing opportunities and spaces to live that work-life balance
- Resource groups: Our five ERGs are employee-led groups for underrepresented communities and their allies
- Career growth: We provide opportunities for our team to develop their skills – or learn new ones – on their own terms
Company HQ
South End, Stamford, CT
Leadership
Steve Hafner
(Co-Founder & CEO)Previously Board Member of Trulia, Blade and SeatGeek and currently an Executive at OpenTable.
Salary benchmarks
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