Principal Product Manager, Back Market
B2C Services Growth
2+ days a week in office
Online marketplace for refurbished electronics
Job no longer available
Online marketplace for refurbished electronics
501-1000 employees
Job no longer available
2+ days a week in office
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- You are perfectly fluent in english
- You have a strong experience (+7 years) as a PM (including at least 2 years as Senior PM - PO experiences not accounted for) working on customer facing products or/and subscription products
- You have strong experience working in an agile environment (Scrum, Kanban, etc.) and you are able to shape product discovery and delivery according to agile principles
- You have already led transversal initiatives across your organization, involving the alignment of several teams and stakeholders. Bonus point if you have been dealing with 3rd party integration in the past (like partnerships)
- You are a brilliant communicator, your peers define you as a facilitator. Your interpersonal skills will be crucial for that role to build strong relationships with stakeholders and top management
- You have no problem with navigating ambiguous situations and have a profound problem solver attitude using data and the user at the center of all your thoughts
- You use common sense. You have a strategic but simple vision of your product. For you, the product must amplify the value of business expectations
- You have an analytical mind,and even better, an analytics background. Monitoring our key performance indicators / being able to define targeted increments is part of your daily life
- Data is your secret weapon to better frame and measure the quality of our features and increments
What the job involves
- Within the Product Department, you will have the opportunity to build and grow brand new services for our customers and drive significant impact on Back Market growth in all our key markets (EU, US, APAC)
- Your mission? Drive the transformation in how consumers perceive refurbished technology
- To tackle the common challenges of budget constraints, technical performance, and convenience, you will focus on building innovative B2C services like mobile plans, insurance, Upgrade program, and bundled offers, and enhance the overall value of Back Market's offerings
- You will be the entry point for all stakeholders and other teams to understand the short, medium and long term priorities, and translate the company vision and OKRs into a product vision and roadmap
- You will be the main point of contact for our Services partnerships, responsible for maintaining great relationship and getting the best value out of it
- You will be the daily partner of the Engineering Manager
- Thanks to your ownership, you know how to adjust priorities if necessary, communicate, work closely with engineers to ensure our quality standards and respect our commitments
- You will be in charge of creating, maintaining and delivering features, in collaboration with business stakeholders, designers and engineers
- You will liaise with all relevant Black Market counterparts (Marketing, Finance, Operationsteams, designer, researchers, etc.) and different squads to ensure that your product fits perfectly into the Back Market experience, across all our platforms (web + apps)
- You will be the one communicating on the risks and impacts of your roadmap and features, and you will be responsible for anticipating potential problems and dependencies
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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