Associate Customer Engagement Manager, Trustpilot
12 Month Contract
Bonus available
Consumer review website
Job no longer available
Consumer review website
1001+ employees
Job no longer available
Bonus available
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- It is essential that you are a team player, have a passion for talking to customers, are a quick learner and have a positive attitude to change and problem-solving
- It also requires structure and project management skills
- Flexibility and an agile approach will be needed
- You have some experience either in E-Commerce, online marketing, SEO/Google AdWords, project management or B2B software
- You have some experience in building relationship with multiple stakeholders internally and externally
- A proven track record in driving successful project delivery
- Adept at finding solutions and challenging the status quo
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
- Proactive mindset
- High Energy - likes working in a fast-paced environment
What the job involves
- We are looking for an Associate Customer Engagement Manager for the UK Market to join our Customer Success department in London
- Our team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses worldwide
- You will be working hand in hand with the Customer Success Manager in the first six months businesses join Trustpilot
- The role requires special attention to driving optimal implementation in line with our company values and guidelines
- This is mainly a phone-based role
- Product adoption management - you will guide businesses in adopting our product
- Driving optimum adoption of Trustpilot to customers, ensuring commercial success
- Portfolio Management
- Define a strategic approach to driving business development with the given portfolio. - Creates and hunts for new business opportunities
- Sales & Business Acumen
- Leverages understanding of both sales and product knowledge to identify growth professionally and efficiently
- Excellent communication skills
- Be a Trustpilot ambassador through compelling storytelling to customers and engage efficiently with different audiences
- Be a Trusted Advisor
- Building strong and trustful relationships with our customers by delivering top-notch consultancy support
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.2m
LATE VC
Total funding: $179.1m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
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