Specialist Technical Account Manager, Amazon

• Are you a Technologist with deep expertise in Cloud Operations?
• Experience in design/implementation/operations/consulting with distributed applications
• Experience in technical engineering

Desirable

• We're looking for Cloud Operations experts to help our customers achieve operational excellence at scale with their AWS cloud environments
• As a Specialist Technical Account Manager (STAM), you act as a Cloud Operations Architect for your designated technology domain
• You'll provide strategic guidance to customers on implementing robust operational practices, cloud financial management capabilities, and observability solutions, applying your knowledge of best practices to enhance architectural health, optimize cloud resources, and allow customers to get the most out of their AWS implementation
• You'll help customers navigate complex operational challenges through the AWS Observability Ambassador Program principles, design resilient cloud architectures that meet performance standards, and implement effective monitoring and optimization controls
• You'll guide customers through the lens of Cloud Financial Management (CFM) framework, helping them combine tools, processes, and practices to plan, manage, and optimize cloud costs while enabling innovation and scaling to meet business objectives within budget
• This is a post-sales advisory role within our Enterprise Support team, where you can further develop your technical, leadership, and consulting skills while working with organizations facing sophisticated cloud operations challenges
• You'll leverage Cloud Optimization best practices, guidance, and solutions, including AWS Well-Architected Framework, AWS Trusted Advisor, AWS Health and Operations Reviews to help customers maximize the value they derive from AWS
• The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success, especially when navigating the evolving landscape of cloud operations
• AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services while maintaining efficient and optimized cloud environments
• AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector and other regulated industries
• Join us in helping customers build operationally excellent cloud environments that enable innovation while optimizing performance and cost
• Provide customers with deep technical expertise in your domain to achieve operational excellence
• Collaborate with Generalist Technical Account Managers, Solutions Architects, Account Managers and Customer Solutions Manager to ideate around your customers’ most challenging business problems
• Act as a trusted advisor to line of business and C-suite leaders
• Lead architectural reviews and workshops to advance your customer’s technical objectives
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS Technical Field communities
• Educate and Advice customers on the value proposition of AWS Services and Support products, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty
• In this role, you'll leverage your extensive technical knowledge to ensure our customers' cloud environments are efficient, optimized, and resilient on the AWS platform
• As a trusted advisor, you'll play a pivotal role in ensuring customer success as they implement operational best practices and cloud financial management strategies
• This includes providing deep process and technical expertise to help customers overcome complex operational challenges
• With your in-depth operations experience and knowledge, you'll guide customers in understanding and implementing best practices for operating in the cloud
• This involves assisting customers in mitigating operational risks using scalable and cost-effective solutions on AWS, while applying principles from the AWS Observability Ambassador Program to enhance visibility into their environments
• Additionally, you'll develop content and conduct enablement sessions with customers, such as Well-Architected workshops and Cloud Financial Management immersion days, to further enhance their operational capabilities and help them achieve architectural health and cloud optimization across their AWS footprint